Social Services Team Leader

2 weeks ago

Brooklyn, New York, United States Women In Need, Inc. Full time
Job Overview

Position Title: Social Services Team Leader

Employment Status: Exempt

Department: Transitional Housing Services

Reports To: Program Director

Annual Salary: $61,019.34

Supervisory Responsibilities: Oversight of Case Managers

Role Purpose:

The Social Services Team Leader is tasked with ensuring that Case Managers operating within shelters deliver exceptional support to families, adhering to the guidelines set forth by the Department of Homeless Services (DHS), the New York State Office of Temporary Disability Assistance (OTDA), and organizational standards. This role involves providing leadership and mentorship to Case Managers through the application of Evidence-Based Practices (EBP), Motivational Interviewing (MI), Trauma-Informed Care (TIC), and effective boundary management.

Key Responsibilities:

  • Deliver comprehensive case management, including individual and group counseling, in the absence of Case Managers.
  • Supervise and mentor Case Managers, offering training and professional development as necessary.
  • Lead the shelter's multidisciplinary team.
  • Promote the implementation of Evidence-Based Practices (EBP) across all service areas.
  • Utilize and advocate for EBP, MI, and TIC to surpass program objectives.
  • Assume responsibility for Program Services when the Program Director is unavailable.
  • Engage in daily housing metrics discussions with DHS.
  • Provide crisis intervention and oversee daily case management operations, ensuring regular case conferences.
  • Guarantee that Case Managers conduct initial assessments with new families within 48 hours of shelter entry and initiate the development of Individualized Living Plans (ILP).
  • Participate in Child Safety Conferences and fulfill Mandated Reporter duties to the Administration for Children's Services (ACS) as required.
  • Ensure Case Managers receive appropriate orientation and training regarding their responsibilities in maintaining the Uniform Client Chart.
  • Verify that Case Managers maintain accurate and confidential case records with all necessary documentation.
  • Conduct audits of the Client Assistance and Rehousing Enterprise System (CARES) database, reviewing essential documentation and ensuring audit readiness for OTDA, DHS, and organizational standards.
  • Collaborate with community service providers to ensure clients access essential services, including mandated substance abuse treatment and mental health support.
  • Attend scheduled CARES training sessions to stay updated on DHS developments.
  • Design and facilitate client workshops and activities.
  • Organize and participate in monthly client house meetings.
  • Provide feedback to the Program Director to ensure resource availability and achievement of program goals.
  • Prepare accurate and timely reports for funders and the organization.
  • Perform additional related duties as assigned.

Essential Functions:

  • Availability to work one evening weekly, one Saturday monthly, and on holidays.
  • Ability to navigate stairs within the facility where client families reside.
  • Capability to accompany clients to appointments as necessary.

Qualifications:

  • Alignment with the mission, vision, and values of the organization.
  • Master's degree in Social Work (M.S.W.) or a related field, with 3 to 5 years of experience in residential counseling services for families or single adults.
  • Minimum of one year of supervisory experience preferred.
  • Familiarity with EBP, MI, and TIC methodologies.
  • Experience working with at-risk populations, including survivors of domestic violence and individuals facing medical and mental health challenges.
  • Ability to collaborate effectively with a diverse team.
  • Strong organizational and communication skills, both written and verbal.
  • Capacity to work effectively within a team setting.
  • Understanding of entitlement systems and procedures.
  • Knowledge of substance abuse issues is a plus.
  • Proficient in computer applications, including Microsoft Office and Outlook.
  • Familiarity with the CARES system is advantageous.
  • Bilingual proficiency in English and Spanish is a plus.

Core Competencies:

  • Leadership: Conduct effective meetings with staff, communicating essential information clearly and maintaining visibility to both staff and clients.
  • Change Facilitation: Inspire and motivate others to achieve exceptional client outcomes while managing resistance to change.
  • Performance Management: Actively participate in team discussions, monitor performance against established standards, and provide constructive feedback.
  • Expertise Application: Uphold organizational policies and procedures, utilizing MI and TIC practices effectively.
  • Communication and Collaboration: Embrace diversity and inclusion, fostering open communication within the team and with leadership.

Diversity, Equity & Inclusion Commitment:

Women In Need is dedicated to providing effective services through a diverse mix of perspectives and experiences. We are committed to fostering an inclusive work environment and actively seek a diverse applicant pool. We provide equal opportunities to all employees and applicants without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.

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