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Customer Support Team Leader

2 months ago

Brooklyn, New York, United States PruTech Solutions Inc Full time

Position:
Customer Support Team Leader
Company:
PruTech Solutions Inc
Overview:
The Customer Support Team Leader is tasked with overseeing all operations within the customer support department. This role involves ensuring that all inquiries are handled efficiently and effectively, while maintaining high standards of service quality.
Key Responsibilities:
1. Manage daily activities of the customer support team.
2. Provide guidance and support to team members to enhance their performance.
3. Monitor and evaluate team performance metrics to ensure service excellence.
4. Develop training programs to improve staff skills and knowledge.
5. Collaborate with other departments to streamline processes and improve customer satisfaction.
Qualifications:
- Proven experience in a supervisory role within a customer service environment.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Commitment to fostering a positive team culture.
Work Schedule:
Monday to Friday, standard business hours.