Retail Operations Leader

2 weeks ago


Des Peres, Missouri, United States Apple Full time
Overview

As a Retail Operations Leader, you are passionate about guiding others and enhancing their capabilities. Your role is pivotal in nurturing individuals, cultivating teams, and driving growth across various Apple locations. You exhibit strong leadership qualities, emphasizing excellence and the consistent application of Apple’s strategic objectives. Even in your absence, your influence resonates throughout every store, as you articulate the Apple vision to motivate and create a daily impact on your management teams and staff.

Key Responsibilities

In your position as a Retail Operations Leader, you empower teams to provide exceptional experiences that foster customer loyalty while mentoring your management talent. Given the multifaceted nature of each location, which encompasses sales, training, technical support, and business operations, your role is both intricate and rewarding. You lead your team to achieve optimal performance, often collaborating closely with them. As each store undergoes dynamic growth and transformation, you continuously redirect your teams to ensure a superior experience for every customer at Apple. You assess critical metrics, including customer and employee feedback, to guide each store in meeting market objectives. By bridging the gap between retail and corporate, you merge strategic vision with on-the-ground execution, contributing to Apple’s ongoing success.

Preferred Qualifications
  • Proven experience in building respected leadership teams and nurturing talent to drive business expansion.
  • A strong commitment to Apple’s dedication to outstanding customer service.
  • Demonstrated ability to align multiple locations while implementing organizational strategies.
  • Foster an inclusive environment by respecting diverse perspectives and showing eagerness to learn.
  • Embody Apple’s values of inclusion and diversity in everyday activities.
  • Exemplify inclusive leadership behaviors and develop, retain, and empower diverse teams.
  • Take proactive measures to ensure a safe, respectful, and inclusive atmosphere for all team members.
  • A minimum of five years of experience managing a complex business across various locations.
  • Experience from diverse industries is welcomed; a retail background is not mandatory.
  • A genuine interest in learning about Apple technology and products.
  • Multilingual skills are advantageous.
  • Flexibility in your schedule is essential, as work hours will depend on business requirements.
  • A Bachelor’s degree or equivalent experience is preferred.
Additional Information

Apple is an equal opportunity employer committed to fostering inclusion and diversity. We actively take steps to ensure equal opportunity for all applicants, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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