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Store Operations Manager
2 months ago
Location: Field
Reports To: Regional Director
Position Purpose
The Store Operations Manager is responsible for the overall operations of the store. Their duty is to create a fun environment for guests that will keep them coming back time and time again. The associate works, with minimal supervision, to market, staff, and run the store. The Store Operations Manager takes full ownership of the store. They plan, budget, and set goals for the store and meet demands in accordance with the company's needs.
Dimensions
This position reports to the Regional Manager in a particular operating location. The Store Operations Manager is responsible for managing their individual cookie store, including the selection, development, and retention of assistant managers, decorators, and associates. Additionally, they are responsible for maximizing sales growth, operating the store per company standards, and delivering exceptional customer service consistent with the culture of The Cookie Place, Inc.
Primary Accountabilities
In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:
Operations and Financial Management- Utilize available tools and resources to maximize sales and profits within their store. Total sales responsibility approximately $350,000 to $1,000,000.
- Develop strategies to assist with marketing.
- Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
- Oversee all cash handling procedures in the store including making deposits.
- Prepare ingredients for baking and decorating.
- Operate an oven and bake ingredients within standard constraints.
- Decorate cookies and cakes with a wide variety of templates.
- Ensure cleanliness of the store and all preparation areas.
- Oversee all aspects of recruiting, training, and developing store personnel.
- Coach and develop associates to meet operational goals.
- Serve guests and create an exciting experience.
- In conjunction with the Regional Manager, handles all employee performance issues appropriately and in a timely manner, with pertinent, supporting documentation.
- Ensures that all Company policies and procedures are followed.
- Ensures that all Federal, State and Local laws are in compliance within each restaurant.
- Perform paperwork and other administrative tasks.
- Adhere to all Great American Cookie and The Cookie Place, Inc. standards.
- Perform other duties as required.
Position Specifications
- 2-5 years of retail and/or food service management.
- 2-5 years of customer service.
- 1-2 years of cake decorating.
- Excellent customer service skills.
- Good verbal communication.
- Ability to multi-task.
- Attention to detail.
- Must be a team player.
- Must be 18+ years of age.
