Customer Engagement Specialist

2 weeks ago


Des Peres, Missouri, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store operations. This position is focused on delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; assists in selecting merchandise that aligns with customer preferences.
  • Stays informed about ongoing promotions and pricing, ensuring visual merchandising standards are upheld.
  • Maintains excellence in merchandise handling, presentation, and loss prevention, as directed by management.
  • Contributes to visual merchandising efforts, including monthly store setups and maintaining designated areas.

Customer Service Excellence:
  • Embodies and promotes the principles of Outstanding Personal Service (OPS), ensuring a seamless omni-channel experience.
  • Addresses customer inquiries and resolves issues promptly.
  • Facilitates a quick and efficient checkout process, staying updated on policies regarding payments, returns, and exchanges.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enlists clients in loyalty programs.
  • Builds and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains knowledge of current product offerings and styles available in-store and online.
  • Ensures consistent communication with clients through effective use of customer records.

Operational Support:
  • Assists in replenishment tasks to keep the store well-stocked.
  • Supports order fulfillment processes.
  • Participates in visual merchandising initiatives, including floor displays and signage, as instructed.
  • Helps maintain store cleanliness and organization.

Team Collaboration and Development:
  • Encourages a collaborative approach to problem-solving within the team.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

QUALIFICATIONS:
  • Prior retail or sales experience is preferred.
  • Must be at least 16 years old.
  • Strong communication and customer service skills are essential.
  • Able to adapt to technology utilized by the company.
  • Excellent organizational skills with the ability to manage multiple tasks in a dynamic environment.
  • Effective communication with customers, team members, and management is required.
  • Regular attendance is crucial to meet operational needs, with flexibility to work evenings, weekends, and holidays.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs.
  • Regular climbing as part of store operations.

We are continuously seeking talented individuals to join our team. Applications are welcome at any time, and we will review submissions to find the best fit for our available positions.

Accommodations are available for applicants with disabilities during the application process. Please reach out for assistance as needed.



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