Customer Success Manager II
4 days ago
Brex is a leading AI-powered spend platform that empowers companies to spend with confidence. Our integrated corporate cards, banking, and global payments solutions, combined with intuitive software for travel and expenses, help businesses proactively control spend, reduce costs, and increase efficiency on a global scale.
Job SummaryWe are seeking a highly skilled Customer Success Manager II to join our team. As a key member of our Sales team, you will play a critical role in generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers.
Key Responsibilities- Develop and implement strategies to retain and grow Brex customers
- Proactively identify and mitigate risk
- Monitor customer accounts through cases, product usage dashboards, account health triggers, and other ongoing, customized alerts
- Ensure customers have a sufficient credit limit
- Reach out to customers proactively for certain predefined criteria
- Advocate for customers when needed across EPD teams
- Own product adoption, retention, and growth metrics for named accounts
- 3+ years of experience in customer-facing roles
- 1+ years of experience as a Customer Success Manager or Account Manager
- Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
- Experience working at a SaaS or Fintech organization
- Passionate about working with customers to ensure they achieve their goals
- Creative self-starter who understands customers, their use cases, and how to be a trusted partner
- Relationship and business builder with a proven track record of doing this with external and internal parties
- Comfortable presenting new ideas and challenging the status quo
- Bachelor's or undergraduate degree
- Must be willing to work in office 2 days per week on Wednesday and Thursday
- Experience in payments and credit card services
The expected OTE range for this role is $112,000 - $140,000 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
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