Customer Success Manager II

4 days ago


Salt Lake, Utah, United States Brex Full time
About Brex

Brex is a leading AI-powered spend platform that empowers companies to spend with confidence. Our integrated corporate cards, banking, and global payments solutions, combined with intuitive software for travel and expenses, help businesses proactively control spend, reduce costs, and increase efficiency on a global scale.

Job Summary

We are seeking a highly skilled Customer Success Manager II to join our team. As a key member of our Sales team, you will play a critical role in generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers.

Key Responsibilities
  • Develop and implement strategies to retain and grow Brex customers
  • Proactively identify and mitigate risk
  • Monitor customer accounts through cases, product usage dashboards, account health triggers, and other ongoing, customized alerts
  • Ensure customers have a sufficient credit limit
  • Reach out to customers proactively for certain predefined criteria
  • Advocate for customers when needed across EPD teams
  • Own product adoption, retention, and growth metrics for named accounts
Requirements
  • 3+ years of experience in customer-facing roles
  • 1+ years of experience as a Customer Success Manager or Account Manager
  • Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
  • Experience working at a SaaS or Fintech organization
  • Passionate about working with customers to ensure they achieve their goals
  • Creative self-starter who understands customers, their use cases, and how to be a trusted partner
  • Relationship and business builder with a proven track record of doing this with external and internal parties
  • Comfortable presenting new ideas and challenging the status quo
  • Bachelor's or undergraduate degree
  • Must be willing to work in office 2 days per week on Wednesday and Thursday
Bonus Points
  • Experience in payments and credit card services
Compensation

The expected OTE range for this role is $112,000 - $140,000 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.



  • Salt Lake, Utah, United States Brex Full time

    Sales at BrexThe Sales team is pivotal in driving revenue for Brex. Each member significantly impacts our financial success. We prioritize generating new opportunities, acquiring fresh clients, and enhancing relationships with existing customers. Our culture celebrates daily achievements and recognizes individual contributions on a weekly and monthly...


  • Salt Lake, Utah, United States Brex Full time

    Sales at BrexThe Sales division is pivotal in driving revenue for Brex. Each team member plays a crucial role in influencing our financial outcomes. Our focus is on generating new leads, acquiring fresh clientele, and enhancing relationships with existing customers. We cultivate a cohesive culture that celebrates significant achievements daily and recognizes...


  • Salt Lake, Utah, United States Brex Full time

    Sales at BrexThe Sales division is pivotal in driving revenue for Brex. Each team member plays a crucial role in influencing our financial success. Our focus is on creating new opportunities, acquiring fresh clients, and enhancing relationships with existing customers. We cultivate a cohesive culture that celebrates significant achievements daily and...


  • Salt Lake, Utah, United States Chargezoom Full time

    Job SummaryChargezoom, a fast-growing fintech company, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.About the RoleWe are currently...


  • Salt Lake, Utah, United States Genesys Cloud Services, Inc. Full time

    About the Role:Genesys Cloud Services, Inc. is seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring their success with our products and services.Key Responsibilities:Manage a...


  • Salt Lake, Utah, United States Chargezoom Full time

    About ChargezoomChargezoom is a fast-growing SaaS fintech company that specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.Job...


  • Salt Lake, Utah, United States insightsoftware Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our SASE team at InsightSoftware. As a key member of our customer success team, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying new business opportunities.Key ResponsibilitiesCustomer Onboarding and...


  • Salt Lake, Utah, United States ProTelesis Corporation Full time

    Customer Service / Account ManagementProTelesis Corporation is seeking skilled Customer Service / Account Managers with a background in customer relationship management: Unified Communications (on-prem/cloud), Carrier Services (voice circuits, internet, WAN), Managed Service Providers (MSP), and Data Center/Hosting solutions.Key Areas of FocusWe are...


  • Salt Lake, Utah, United States Red Points Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Success: Develop and maintain strong relationships...


  • Salt Lake, Utah, United States TalentBurst Full time

    About the Role:We are seeking a highly skilled and motivated Customer Success Advocate to join our team at TalentBurst. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Develop and maintain strong relationships with...


  • Salt Lake, Utah, United States Red Points Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our organization, you will be responsible for driving business outcomes for our customers, ensuring high adoption rates of our products, and growing our revenue streams.Key ResponsibilitiesCustomer Success: Own and manage a renewal book...


  • Salt Lake, Utah, United States MasterControl Full time

    About MasterControl: MasterControl Inc. stands at the forefront of delivering cloud-based solutions for quality assurance and regulatory compliance within the life sciences sector and other highly regulated fields. Our commitment aligns with that of our clients: to facilitate the introduction of transformative products to a broader audience.Role Overview: As...


  • Salt Lake, Utah, United States Sandata Technologies Full time

    Sandata Technologies - Customer Support Specialist IISandata Technologies stands at the forefront of providing innovative software solutions tailored for home care agencies, managed care organizations, and state payer programs across the United States. Our primary goal is to ensure adherence to regulatory standards while enhancing operational efficiency for...


  • Salt Lake, Utah, United States Swell Full time

    Position OverviewSwell is an innovative provider of reputation management software tailored for mid-market to enterprise-level healthcare organizations. Our technology solutions empower practice owners to enhance their online presence and effectively attract and retain both patients and staff.The Product Support team plays a pivotal role in our...


  • Salt Lake, Utah, United States Lucid Software Full time

    Lucid Software stands at the forefront of visual collaboration, empowering teams to transform ideas into reality. We uphold our core principles: relentless innovation, passion and excellence in all endeavors, individual empowerment, initiative and ownership, and prioritizing teamwork over ego. At Lucid, we celebrate diversity and are committed to fostering a...


  • Salt Lake, Utah, United States Brex Full time

    Why Join BrexBrex is revolutionizing the way businesses manage their spending through an AI-driven platform. Our integrated solutions, including corporate cards, banking services, and global payment options, empower companies to spend wisely. From startups to large enterprises, our clients, such as DoorDash and Flexport, rely on Brex to optimize their...


  • Salt Lake, Utah, United States VamosVentures Full time

    Why Join VamosVenturesVamosVentures is at the forefront of innovation in the financial technology sector. We empower businesses to manage their financial operations with confidence through our integrated solutions, including corporate cards, banking services, and global payment systems, all supported by intuitive software for travel and expenses. Our diverse...


  • Salt Lake, Utah, United States Brex Full time

    Why Join Our TeamAt Brex, we are revolutionizing the way businesses manage their finances through our AI-driven spend platform. Our integrated solutions, including corporate cards, banking services, and global payment options, empower companies to manage their expenditures confidently. We serve a diverse clientele, from innovative startups to established...


  • Salt Lake, Utah, United States State of Utah Full time

    Join Our Team as a Retail Sales Clerk IIAre you looking for a stable career with excellent benefits? If you thrive in a dynamic retail setting and appreciate having Sundays and holidays off, consider this opportunity with the State of Utah's Department of Alcoholic Beverage Services.Key Responsibilities:Utilize your customer service expertise to assist...


  • Salt Lake, Utah, United States Lucid Software Full time

    Lucid Software stands at the forefront of visual collaboration, empowering teams to transform ideas into reality. We are committed to our core principles: innovation in every endeavor, excellence and passion in all aspects, individual empowerment, initiative, ownership, and teamwork over ego. At Lucid, we celebrate diversity and strive to cultivate a...