Current jobs related to Strategic Customer Success Manager - Salt Lake, Utah - Brex

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerAt Lucid Software, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, you'll provide expertise in change management and be a...

  • Customer Service Operations Manager

    6 days ago

    Salt Lake, Utah, United States Golden Customer Care Full time

    Job OverviewGolden Customer Care is seeking a highly skilled Assistant Manager, Web Support to provide leadership and operational oversight to our Web Support Representatives. This role involves effectively communicating, coaching, and managing directives to achieve company goals and departmental KPIs.Key Responsibilities:Propose innovative ideas to improve...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Job Title: Customer Success ManagerAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for expansion.Responsibilities:Lead and inspire a...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States DX Full time

    About DXDX is a pioneering company that empowers organizations to build exceptional engineering teams. Our mission is to provide actionable insights and expertise to drive developer experience and productivity.We're a bootstrapped, profitable, and rapidly growing company with a strong track record of success. Our customers include industry leaders like Etsy,...

  • Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About Lucid SoftwareLucid Software is a leading provider of visual collaboration solutions, empowering teams to see and build the future from idea to reality. Our core values include innovation, passion, individual empowerment, initiative, and teamwork. We strive to create an inclusive and respectful environment for everyone.Job SummaryWe are seeking a...

  • Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Quilt Software Full time

    Customer Success Manager Role OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Rain Retail. As a key member of our customer-facing team, you will be responsible for ensuring a seamless and successful onboarding experience for new customers.Key Responsibilities:Manage the end-to-end onboarding process for new customers,...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Job DescriptionAt Lucid Software, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer adoption and retention of our solutions.Key Responsibilities:Lead and inspire a team of Customer Success Managers to achieve increased retention, expansion, and...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States DX Full time

    About DXDX is a pioneering company that empowers organizations to build world-class engineering teams by providing actionable insights and expertise.We're a bootstrapped, profitable, and rapidly growing company based in downtown Salt Lake City, with a strong track record of delivering exceptional results for our customers, including industry leaders like...

  • Customer Success Strategist

    7 days ago

    Salt Lake, Utah, United States HealthEdge Full time

    About the Role:The Customer Success Executive will be responsible for maintaining and advancing the overall customer relationship, focusing on how HealthEdge can solve and advance our customer's critical business objectives over time.Key Responsibilities:Be a trusted advisor to executive-level decision makers and other stakeholders, maintaining a delighted...

  • Customer Success Manager

    6 days ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Lucid Software. As a key member of our Customer Success Team, you will be responsible for ensuring our customers derive maximum value from our solutions.Key ResponsibilitiesDevelop a deep understanding of the Lucid Suite and demonstrate its value to customers.Create...

  • Customer Success Strategist

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives and driving product adoption.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite and...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We are...

  • Customer Success Strategist

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite, demonstrating how to integrate it...

  • Customer Success Manager

    6 days ago

    Salt Lake, Utah, United States Chargezoom Full time

    We are seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team at Chargezoom, a fast-growing SaaS fintech startup that specializes in delivering automated payment solutions.As a key member of our team, you will be responsible for acting as the main point of contact and product expert during your clients' first...

  • Customer Success Manager

    3 days ago

    Salt Lake, Utah, United States Chargezoom Full time

    At Chargezoom, a fast-growing SaaS fintech company, we specialize in delivering automated payment solutions that simplify internal financial processes for main-street businesses. Our mission is to enable these businesses to save time and money through our intelligently designed software products and accounting software integrations. We are currently seeking...

  • Senior Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerLucid Software is a leader in visual collaboration, empowering teams to bring their ideas to life. We value innovation, passion, and excellence in everything we do. Our hybrid workplace promotes a healthy work-life balance, allowing employees to work remotely, from one of our offices, or a combination of both.About the RoleWe're...

  • Enterprise Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States TaxBit Full time

    About TaxBitTaxBit is a pioneering company in the digital assets space, founded by CPAs, tax attorneys, and software developers in 2018. Our mission is to enable widespread compliant adoption of digital assets for the global economy.Job SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer...

  • Senior Vice Provost for Strategic Enrollment and Student Success

    1 month ago

    Salt Lake, Utah, United States University of Utah Full time

    Senior Vice Provost for Strategic Enrollment and Student SuccessThe University of Utah seeks a visionary leader to drive strategic enrollment and student success initiatives across the institution. As the inaugural Senior Vice Provost for Strategic Enrollment and Student Success, this individual will develop and implement an integrated framework for...

  • Strategic Product Manager

    6 days ago

    Salt Lake, Utah, United States SitusAMC Full time

    About the Role:SitusAMC is seeking a highly skilled Strategic Product Manager to join our team. As a key member of our product development team, you will be responsible for ensuring that solution decisions align with the overall strategy and that Features and User Stories are properly vetted, prepared, executed, and delivered to customers.Key...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success Manager Opportunity at ChargezoomWe're seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. As a key member of our team, you will be responsible for onboarding and educating clients on the Chargezoom platform, ensuring they set up their automations in the most efficient way possible, and...

Strategic Customer Success Manager

2 months ago

Salt Lake, Utah, United States Brex Full time
Sales at Brex

The Sales division is pivotal in driving revenue for Brex. Each team member plays a crucial role in influencing our financial outcomes. Our focus is on generating new leads, acquiring fresh clientele, and enhancing relationships with existing customers. We cultivate a cohesive culture that celebrates significant achievements daily and recognizes individual contributions on a weekly and monthly basis.

Our Customer Success team is dedicated to ensuring that all clients achieve their desired results with Brex's comprehensive suite of financial services and software.

Key Responsibilities

As a Scaled Customer Success Manager II, you will utilize technology and established processes to support our clients on a large scale.

Your goal is to ensure a seamless experience with Brex, which involves developing strategies to expand and retain their business, addressing their inquiries, and proactively reaching out to guarantee their needs are met.

As an early member of this role, you will be innovative and adaptable, contributing to the development of a world-class scaled Customer Success program.

You will engage with a mix of low-touch and high-touch clients, employing data, technology, and standardized playbooks to deliver business value.

Ultimately, by the end of each subscription period, clients should be able to articulate the return on investment they have gained from Brex due to your outreach and insights.

Responsibilities Include:

  • Independently formulate strategies to retain and grow Brex clients.
  • Utilize Customer Success and marketing automation platforms to engage with clients at scale.
  • Contribute to and evaluate scaled playbooks and engagement tactics.
  • Proactively identify and address potential risks.
  • Monitor accounts through cases, product usage dashboards, account health indicators, and customized alerts.
  • Ensure clients maintain adequate credit limits.
  • Proactively reach out to clients based on predefined criteria.
  • Collaborate closely with the Dedicated Support team to resolve client issues promptly.
  • Advocate for the customer’s voice within Brex, identifying trends and providing feedback on enhancing service delivery.
  • Possess specific industry or product knowledge relevant to the Brex client group you support.
Requirements:

  • A minimum of 3 years of experience in customer-facing or marketing roles.
  • Comfortable interacting with a high volume of clients at various stages of the customer lifecycle.
  • Experience in a SaaS or Fintech environment.
  • A passion for working with clients to help them achieve their objectives.
  • A creative self-starter who understands clients, their use cases, and how to be a trusted partner.
  • A proven track record of building relationships and business with external and internal stakeholders.
  • Comfortable presenting innovative ideas and challenging existing norms.
  • A Bachelor’s degree or equivalent qualification.
Bonus Points:

  • Experience leading live webinars and workshops.
  • Experience in creating successful email outreach initiatives.
Compensation:

The expected OTE range for this position is $112,000 USD - $140,000 USD.

The starting salary will be influenced by various factors, including the candidate's location, skills, experience, market demands, and internal pay parity.

The OTE figure includes base salary and commissions, which may vary based on performance.

Depending on the role, equity and other forms of compensation may be included in the total compensation package.