Customer Success Manager
4 days ago
About Chargezoom
Chargezoom is a fast-growing SaaS fintech company that specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.
Job Summary
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. As a key member of our team, you will be responsible for ensuring a seamless onboarding experience for our clients, driving product adoption, and providing exceptional customer support.
Responsibilities
- Act as the main point of contact and product expert during your clients' first 30-90 days
- Engage with users during their prospecting journey to drive product adoption
- Onboard and educate clients on the Chargezoom platform
- Provide clients with platform tours and help them process their first transaction
- Ensure customers set their automations up in the most efficient way possible
- Identify gaps in the experience that causes confusion or prevents the user from moving forward
- Help develop and implement industry leading onboarding processes that delight new customers
- Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
- Close small dollar value deals, by helping the customer through the process
Requirements
- 2+ years of customer-facing experience, preferably at a SaaS company
- Track record for building and nurturing relationships with multiple stakeholders and customers
- Thoughtful verbal and written communication through a variety of channels
- Passion for technology and driving product improvements
- Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
- Ability to work in a very fast-paced, ever-changing environment
- Strong communication skills, both written and verbal
- Work from a place of empathy and patience, both internally and externally
- Must be coachable, willing to learn, and grow
- Strong collaboration and cooperation skills
- Confident and comfortable to share ideas and perspectives up stream
Perks
- Wake up each morning proud of the place you work and the amazing companies you get to partner with
- Join the team at a time when you can help shape the future of the company
- Medical, Dental, insurance fully paid
- Employee Stock Options (be an owner in the company)
- A performance culture that rewards results and promotes those that perform, quickly
- Equipment provided to set up a successful work environment
- Engaging Team-building activities
- Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped
Compensation
- On-target earnings (OTE): $70,000 - $98,000
- Base Salary: $60,000 - $72,000
- Monthly bonus based on NRR (net revenue retention)
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