Customer Support Specialist II

2 weeks ago


Salt Lake, Utah, United States Sandata Technologies Full time

Sandata Technologies - Customer Support Specialist II

Sandata Technologies stands at the forefront of providing innovative software solutions tailored for home care agencies, managed care organizations, and state payer programs across the United States. Our primary goal is to ensure adherence to regulatory standards while enhancing operational efficiency for our clients.

We are deeply committed to fostering a culture of Diversity, Equity, and Inclusion, which shapes our workplace environment by promoting respect for individual narratives and ensuring fairness in our practices.

We are currently seeking a Customer Support Specialist II to become a vital part of our team. This role is primarily remote, with the possibility of in-office work when our headquarters resume operations.

  • Deliver outstanding customer service to both internal teams and external clients
  • Thoroughly investigate and resolve customer concerns promptly
  • Monitor and manage ongoing and escalated customer issues
  • Maintain accurate records of customer inquiries and communications
  • Enhance our knowledge base by contributing best practices and frequently asked questions
  • Organize meetings and document minutes as required
  • Safeguard personal health information and report any breaches

To thrive in this position, candidates should possess excellent communication skills, strong analytical capabilities, and experience in project management. Familiarity with Medicaid/Medicare home health care and prior experience in a call center or customer service environment would be advantageous.

We provide a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan, and additional perks.

If you are eager to join a dynamic team and contribute positively to the healthcare technology sector, we encourage you to consider this opportunity.

Sandata Technologies is proud to be an Equal Opportunity Employer.



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