Current jobs related to Senior Customer Success Manager - Salt Lake, Utah - Genesys Cloud Services, Inc.

  • Senior Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerLucid Software is a leader in visual collaboration, empowering teams to bring their ideas to life. We value innovation, passion, and excellence in everything we do. Our hybrid workplace promotes a healthy work-life balance, allowing employees to work remotely, from one of our offices, or a combination of both.About the RoleWe're...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerAt Lucid Software, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, you'll provide expertise in change management and be a...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Job Title: Customer Success ManagerAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for expansion.Responsibilities:Lead and inspire a...

  • Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About Lucid SoftwareLucid Software is a leading provider of visual collaboration solutions, empowering teams to see and build the future from idea to reality. Our core values include innovation, passion, individual empowerment, initiative, and teamwork. We strive to create an inclusive and respectful environment for everyone.Job SummaryWe are seeking a...

  • Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Quilt Software Full time

    Customer Success Manager Role OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Rain Retail. As a key member of our customer-facing team, you will be responsible for ensuring a seamless and successful onboarding experience for new customers.Key Responsibilities:Manage the end-to-end onboarding process for new customers,...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    Job DescriptionAt Lucid Software, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer adoption and retention of our solutions.Key Responsibilities:Lead and inspire a team of Customer Success Managers to achieve increased retention, expansion, and...

  • Customer Success Manager

    6 days ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Lucid Software. As a key member of our Customer Success Team, you will be responsible for ensuring our customers derive maximum value from our solutions.Key ResponsibilitiesDevelop a deep understanding of the Lucid Suite and demonstrate its value to customers.Create...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We are...

  • Customer Success Manager

    6 days ago

    Salt Lake, Utah, United States Chargezoom Full time

    We are seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team at Chargezoom, a fast-growing SaaS fintech startup that specializes in delivering automated payment solutions.As a key member of our team, you will be responsible for acting as the main point of contact and product expert during your clients' first...

  • Customer Success Manager

    3 days ago

    Salt Lake, Utah, United States Chargezoom Full time

    At Chargezoom, a fast-growing SaaS fintech company, we specialize in delivering automated payment solutions that simplify internal financial processes for main-street businesses. Our mission is to enable these businesses to save time and money through our intelligently designed software products and accounting software integrations. We are currently seeking...

  • Healthcare Customer Success Director

    1 week ago

    Salt Lake, Utah, United States Oracle Full time

    Job SummaryWe are seeking a Senior Healthcare Customer Success Manager to oversee an assigned portfolio of healthcare customer accounts. The ideal candidate will have strong project management skills, excellent communication and interpersonal skills, and the ability to influence and negotiate effectively to achieve positive outcomes.Key Responsibilities*...

  • Enterprise Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States TaxBit Full time

    About TaxBitTaxBit is a pioneering company in the digital assets space, founded by CPAs, tax attorneys, and software developers in 2018. Our mission is to enable widespread compliant adoption of digital assets for the global economy.Job SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer...

  • Customer Service Operations Manager

    6 days ago

    Salt Lake, Utah, United States Golden Customer Care Full time

    Job OverviewGolden Customer Care is seeking a highly skilled Assistant Manager, Web Support to provide leadership and operational oversight to our Web Support Representatives. This role involves effectively communicating, coaching, and managing directives to achieve company goals and departmental KPIs.Key Responsibilities:Propose innovative ideas to improve...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States DX Full time

    About DXDX is a pioneering company that empowers organizations to build exceptional engineering teams. Our mission is to provide actionable insights and expertise to drive developer experience and productivity.We're a bootstrapped, profitable, and rapidly growing company with a strong track record of success. Our customers include industry leaders like Etsy,...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States DX Full time

    About DXDX is a pioneering company that empowers organizations to build world-class engineering teams by providing actionable insights and expertise.We're a bootstrapped, profitable, and rapidly growing company based in downtown Salt Lake City, with a strong track record of delivering exceptional results for our customers, including industry leaders like...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success Manager Opportunity at ChargezoomWe're seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. As a key member of our team, you will be responsible for onboarding and educating clients on the Chargezoom platform, ensuring they set up their automations in the most efficient way possible, and...

  • Customer Success Advocate

    2 weeks ago

    Salt Lake, Utah, United States TalentBurst Full time

    Customer Success AdvocateAt TalentBurst, we're seeking a highly motivated Customer Success Advocate to provide support and risk mitigation within the business financing space. This role will be the Loan questions/needs and become a leader in all inquiries. You will use your proximity to customers to identify issues that will continually improve the customer...

  • Customer Success Strategist

    2 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives and driving product adoption.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite and...

  • Customer Success Strategist

    7 days ago

    Salt Lake, Utah, United States HealthEdge Full time

    About the Role:The Customer Success Executive will be responsible for maintaining and advancing the overall customer relationship, focusing on how HealthEdge can solve and advance our customer's critical business objectives over time.Key Responsibilities:Be a trusted advisor to executive-level decision makers and other stakeholders, maintaining a delighted...

  • Customer Success Advocate

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a rapidly expanding SaaS fintech company, is dedicated to delivering innovative payment solutions. Our mission is to simplify internal financial processes and empower main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software...

Senior Customer Success Manager

2 months ago

Salt Lake, Utah, United States Genesys Cloud Services, Inc. Full time

About the Role:

Genesys Cloud Services, Inc. is seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring their success with our products and services.

Key Responsibilities:

  • Manage a portfolio of enterprise customers, serving as their primary point of contact and providing high-touch engagement throughout their customer journey.
  • Understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints for achieving mutual success).
  • Prescribe the adoption and use of product features and services to achieve key customer business outcomes.
  • Establish a regular cadence of Executive Business Reviews with customers to track progress towards their stated business objectives.
  • Track and monitor adoption and facilitate renewal within assigned accounts, implementing plans to avoid downsells or non-renewal.
  • Drive customer referenceability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score).
  • Proactively identify potential business leads for further Genesys business opportunities to support account growth, upsell, and expansion.
  • Prepare and deliver territory plans to define account strategies and align resources.
  • Collaborate with adjacent functions in key points of the customer journey, including Onboarding Specialists, Professional Services, Renewal Managers, and Sales teams.

Requirements:

  • 5+ years of experience in a technology-related field, including consulting and enterprise account management.
  • Bachelor's Degree in a technology- or business-related field.
  • Successful sales track record within a SaaS organization.
  • Extremely strong customer-facing skills, including ability to present to C-level and build relationships.
  • Ability to manage/multi-task multiple actions across assigned customer base.
  • Ability to thrive in a dynamic, competitive environment.
  • Proactive mindset with strong conscientious follow-through.
  • Excellent interpersonal and presentation skills - both written and verbal.
  • Positive attitude, conscientious follow-through, and high willingness to learn.
  • Leadership and communication profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers.
  • Experience with productivity tools, including PowerPoint, Excel, Word, CRM tools like Salesforce and Gainsight, and online communities and social media platforms.
  • Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features. Bonus if Genesys-specific.
  • Travel < 30%.