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Customer Success Manager for Scaled Operations

2 months ago

Salt Lake, Utah, United States MasterControl Full time

About MasterControl:
MasterControl Inc. stands at the forefront of delivering cloud-based solutions for quality assurance and regulatory compliance within the life sciences sector and other highly regulated fields. Our commitment aligns with that of our clients: to facilitate the introduction of transformative products to a broader audience.

Role Overview:
As a Scaled Customer Success Manager, you will play a pivotal role in ensuring our clients achieve optimal utilization of our software solutions. Your responsibilities will include:

1. **Client Engagement:** Cultivating strong relationships with customers to understand their needs and drive product adoption.
2. **Product Expertise:** Leveraging your knowledge of our offerings to provide tailored support and guidance.
3. **Feedback Loop:** Gathering insights from clients to inform product development and enhancements.
4. **Escalation Management:** Addressing any challenges that arise and coordinating with relevant teams to ensure swift resolutions.

Join us in our mission to empower organizations in their quest for excellence in quality and compliance.