Patient Appointment Coordinator

1 week ago

Bethesda, Maryland, United States Ivyhill Technologies LLC Full time
Job Overview

Ivyhill Technologies LLC is currently in search of dedicated Patient Appointment Coordinators. The successful candidates will be responsible for managing medical appointment scheduling within a government healthcare environment.

Key Responsibilities:

  • Schedule medical appointments while verifying and documenting patient eligibility through various communication methods.
  • Assist the Primary Care Manager by processing appointment requests and ensuring timely access to care.
  • Handle a high volume of incoming calls, averaging between 80,000 to 100,000 monthly.
  • Maintain an efficient call handling time, ensuring each call is managed within an average of 5 minutes.
  • Proactively schedule a significant number of appointments, targeting 60,000 to 100,000 monthly.
  • Conduct outbound calls, aiming for 45,000 to 60,000 each month.
  • Achieve a high answer rate for inbound calls, with an average response time of 90 seconds.
  • Minimize call abandonment rates to below 8% of total incoming calls.
  • Ensure callers wait less than 45 seconds on average for assistance.
  • Document all interactions accurately, including declined appointments, to maintain comprehensive patient records.
  • Collaborate with various healthcare facilities to coordinate appointments and provide necessary documentation.
  • Conduct assessments of appointment availability to offer patients the earliest possible options.
  • Verify patient registration details and correct any discrepancies prior to scheduling.
  • Maintain compliance with established protocols and guidelines throughout the scheduling process.
  • Provide feedback on patient access issues to management for continuous improvement.

Qualifications:

  • U.S. Citizenship is required.
  • A High School Diploma or equivalent is necessary.
  • At least six months of experience in healthcare administration or a related field is preferred.
  • Basic understanding of medical terminology and healthcare systems is essential.
  • Strong customer service and organizational skills are a must.
  • Excellent verbal and written communication abilities are required.
  • Proficiency in Microsoft Office applications and familiarity with electronic health record systems is necessary.

Benefits:

Ivyhill Technologies LLC offers a competitive benefits package, including medical, dental, and vision coverage, as well as life insurance and a 401(k) plan.

Ivyhill Technologies LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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