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Healthcare Service Coordinator

2 months ago

Bethesda, Maryland, United States Aligned Orthopedic Partners Full time
About Us:

Aligned Orthopedic Partners is a distinguished private orthopedic practice featuring a team of highly skilled, board-certified orthopedic surgeons dedicated to providing patients with exceptional orthopedic care. Our focus on personalized solutions for each patient distinguishes us from others in the field. We take pride in delivering outstanding service while maintaining a friendly, respectful, and efficient environment. We are currently seeking a qualified Patient Service Coordinator.

Key Responsibilities:
  • Professionally handles and directs incoming phone calls
  • Accurately records messages and relays them to appropriate staff promptly
  • Regularly checks voicemail and ensures timely follow-up on all inquiries
  • Schedules patient appointments efficiently; gathers complete medical, demographic, and insurance information, and informs patients about Practice Financial Policy; directs calls to Billing for insurance-related questions
  • Clarifies insurance benefits for patients
  • Manages the cancellation list to fill open appointment slots
  • Ensures patient sign-in procedures are followed
  • Verifies that patients have necessary referrals
  • Prepares new patient documentation and flowsheets
  • Ensures new patients complete required forms and sign consent and financial agreements prior to their visit; organizes all necessary documents in the medical record
  • Enters patient data accurately into the computer system; registers new patients and updates existing patient information with any changes
  • Notifies therapists or aides of patient readiness promptly; seeks assistance as needed to maintain efficient patient flow
  • Updates printed schedules with any changes and promptly informs billing of new patient additions
  • Collects patient payments, including co-pays and past due balances; documents transactions in the system and provides receipts
  • Submits all cash and checks to the Practice Administrator for deposit preparation
  • Schedules follow-up appointments as required
  • Performs office opening and closing tasks, including tidying the waiting area
  • Coordinates orders for administrative supplies
  • Handles patient rescheduling when therapists have schedule changes
  • Conducts basic administrative duties such as scanning and faxing documents
Qualifications:
  • High School Diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to manage multiple tasks and remain composed in high-pressure situations
  • Proficient in using a multi-line phone system and billing software
  • Demonstrates keyboard proficiency
  • Familiarity with medical terminology
Benefits:

We are committed to enhancing the lives of our employees by offering a comprehensive range of health and wellness benefits, including medical and dental coverage, employer-paid short-term and long-term disability insurance, a matching 401K plan, generous paid time off, and an environment that fosters continuous learning and professional growth.

Equal Opportunity Employer:

Aligned Orthopedic Partners is an equal opportunity employer. We value diversity in thought, culture, and background. We celebrate our differences and are dedicated to building a team that reflects a variety of experiences. All employment decisions are made based on qualifications, merit, and business needs.