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Patient Service Coordinator

2 months ago

Bethesda, Maryland, United States Johns Hopkins University Full time

Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities

  • Patient Scheduling: Schedule patient appointments and procedures in a timely and efficient manner, ensuring that all necessary information is collected and documented.
  • Registration and Check-in: Register patients for clinical appointments and check them in for their visits, ensuring that all necessary paperwork is completed and accurate.
  • Medical Records Management: Maintain accurate and up-to-date medical records for patients, including demographic information, medical history, and treatment plans.
  • Communication and Coordination: Communicate effectively with patients, providers, and other healthcare team members to ensure that all necessary information is shared and that patients receive the best possible care.
  • Problem-Solving and Conflict Resolution: Identify and resolve patient complaints and concerns in a timely and professional manner, ensuring that all issues are addressed and resolved to the patient's satisfaction.
  • Team Collaboration: Work collaboratively with other members of the clinical operations team to ensure that all patient needs are met and that the team is functioning efficiently and effectively.

Requirements

  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: One year of experience in a healthcare setting, preferably in a patient service or clinical operations role.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities; proficiency in electronic medical records systems and other healthcare software.

Preferred Qualifications

  • Education: Associate's or bachelor's degree in a related field, such as healthcare administration or medical records.
  • Experience: Two years of experience in a healthcare setting, preferably in a patient service or clinical operations role.
  • Skills: Advanced knowledge of electronic medical records systems and other healthcare software; experience with medical terminology and coding.