Patient Service Coordinator

3 days ago


Bethesda, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. As a key member of our clinical operations team, you will play a critical role in ensuring that our patients receive exceptional customer service and care.

Key Responsibilities
  • Patient Scheduling and Registration: Register patients for clinical appointments using our electronic medical record system, ensuring accurate and timely scheduling.
  • Phone and In-Person Support: Provide friendly and courteous assistance to patients, answering questions and resolving issues in a professional and empathetic manner.
  • Medical Records Management: Scan medical records documents into our electronic medical records system, maintaining accurate and up-to-date records.
  • Financial Transactions: Collect time-of-service payments, issue receipts, and prepare end-of-day reconciliations.
  • Insurance and Benefits: Assist patients with insurance and benefits queries, explaining payment policies and procedures.
  • Team Collaboration: Work closely with other team members to ensure seamless patient flow and efficient operations.
Requirements
  • Education: High School Diploma or equivalent required; two years of college or equivalent work experience preferred.
  • Experience: One year of work experience in a similar service-oriented industry required; two years of related ophthalmology/JHH system work experience strongly preferred.
  • Skills: Excellent communication and problem-solving skills, with a strong commitment to quality patient care and service excellence.
Preferred Qualifications
  • Medical Terminology: Knowledge of medical terminology and medical insurance coverage preferred.
  • Computer Skills: At least average computer skills, with experience using electronic medical record systems and other basic office software.


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