Healthcare Service Coordinator

2 weeks ago

Bethesda, Maryland, United States Aligned Orthopedic Partners Full time
About Us:

Aligned Orthopedic Partners is a distinguished private orthopedic practice, featuring a team of highly skilled, board-certified orthopedic surgeons dedicated to providing patients with exceptional orthopedic care. Our focus on tailoring solutions to meet individual needs distinguishes us from others in the field. We take pride in delivering outstanding service while maintaining a friendly, courteous, and efficient environment. We are currently seeking a qualified Patient Service Coordinator.

Key Responsibilities:
  • Professionally handles and directs incoming phone calls
  • Accurately records messages and promptly forwards them to appropriate staff
  • Regularly checks voicemail and ensures timely follow-up on all communications
  • Schedules patient appointments efficiently; gathers comprehensive medical, demographic, and insurance details, and informs patients about Practice Financial Policy; directs inquiries to Therapy Billing as needed
  • Clarifies insurance benefits for patients
  • Manages cancellation lists, filling available appointment slots as needed
  • Ensures patient sign-in procedures are followed
  • Verifies that patients have necessary referrals
  • Prepares new patient documentation and forms
  • Ensures new patients complete required forms and sign consent and financial agreements prior to their appointment; organizes all necessary documents in the medical record
  • Accurately inputs patient information into the computer system; registers new patients and updates existing patient records with any demographic or insurance changes
  • Notifies therapists or aides of patient readiness promptly; seeks assistance to maintain optimal patient flow
  • Updates printed schedules with any changes in appointments and informs billing of new patient additions
  • Collects co-pays, deductibles, coinsurance, and other payments; documents transactions in the computer system and control log; provides receipts to patients; reconciles control sheets with the computer system
  • Submits all cash and checks to the Practice Administrator for deposit preparation
  • Schedules follow-up appointments as necessary
  • Performs tasks related to the opening and closing of the office, including tidying the waiting area
  • Coordinates orders for administrative supplies
  • Manages patient rescheduling when therapists have schedule changes
  • Handles basic administrative tasks such as scanning and faxing documents
Qualifications:
  • High School Diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to multi-task and remain composed in high-pressure situations
  • Proficient in using a multi-line phone system and billing software
  • Demonstrates keyboard proficiency
  • Possesses a working knowledge of medical terminology
Benefits:

We are committed to enhancing the lives of our team members and offer a comprehensive range of health and wellness benefits, including medical and dental coverage, employer-paid short-term and long-term disability insurance, a matching 401K plan, generous paid time off, and an environment that fosters continuous learning and professional development.

Equal Opportunity Employer:

Aligned Orthopedic Partners is an equal opportunity employer. We value diversity in thought, culture, and background. We celebrate our differences and are dedicated to building a team that reflects a variety of experiences. All employment decisions are based on qualifications, merit, and business needs.

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