Hotel Guest Experience Representative

20 hours ago


Washington, Washington, D.C., United States The Watergate Hotel Full time
Experience the Art of Hospitality

The Watergate Hotel is seeking a skilled Guest Experience Agent to join our dynamic call center team. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is nothing short of legendary.

Key Responsibilities:
  • Provide personalized support to guests via phone, email, and in-person interactions
  • Resolve guest complaints and concerns in a professional and courteous manner
  • Collaborate with hotel staff to ensure seamless guest experiences
  • Stay up-to-date on hotel services and amenities to provide accurate information to guests
Requirements:
  • 1+ year of direct hotel experience as a call center agent or PBX agent
  • Strong customer service and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

If you are a customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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