Hotel Guest Experience Representative
20 hours ago
The Watergate Hotel is seeking a skilled Guest Experience Agent to join our dynamic call center team. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is nothing short of legendary.
Key Responsibilities:- Provide personalized support to guests via phone, email, and in-person interactions
- Resolve guest complaints and concerns in a professional and courteous manner
- Collaborate with hotel staff to ensure seamless guest experiences
- Stay up-to-date on hotel services and amenities to provide accurate information to guests
- 1+ year of direct hotel experience as a call center agent or PBX agent
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
If you are a customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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Guest Experience Agent
1 week ago
Washington, Washington, D.C., United States The Watergate Hotel Full timeJob Title: Guest Experience AgentThe Watergate Hotel is seeking a skilled Guest Experience Agent to join our dynamic call center team. As a Guest Experience Agent, you will be responsible for providing exceptional customer service to our guests, handling inquiries, and resolving issues in a professional and courteous manner.Responsibilities:Provide...
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Guest Services Representative
23 hours ago
Washington, Washington, D.C., United States PM Hotel Group Full timeJob Title: Guest Services AgentWe're seeking a highly motivated and charismatic Guest Services Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional personalized customer service and experiences to our guests.Key Responsibilities:Provide exceptional customer service and experiences to guestsLive...
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Guest Services Representative
2 weeks ago
Washington, Washington, D.C., United States PM Hotel Group Full timeJob Title: Guest Services AgentWe're seeking a charismatic and dedicated Guest Services Agent to join our Front Office team. As a key member of our team, you will be responsible for providing exceptional personalized customer service and experiences to our guests.Key Responsibilities:Provide exceptional customer service and experiences to guestsLive like a...
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Guest Services Associate
1 month ago
Washington, Washington, D.C., United States Cambria Hotel Full timeGuest Services & Front Desk OperationsWe are looking for dedicated individuals who are passionate about delivering outstanding service to become part of our team. Working in the guest services department provides you with the chance to engage with visitors and significantly influence their overall experience. If you possess a warm personality, a proactive...
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Hotel Guest Services Coordinator
5 days ago
Washington, Washington, D.C., United States The Jefferson, Washington DC Full timeJob OverviewWe are seeking a highly skilled and experienced Concierge to join our team at The Jefferson, Washington DC. As a Concierge, you will be responsible for providing exceptional guest service, ensuring that every guest has a memorable and enjoyable stay with us.Key ResponsibilitiesProvide personalized guest service, anticipating and exceeding guest...
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Overnight Guest Experience Specialist
2 weeks ago
Washington, Washington, D.C., United States Marriott Full timeJob SummaryWe are seeking a skilled and enthusiastic Overnight Guest Experience Expert to join our team at Marriott Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests...
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Guest Service Representative
2 weeks ago
Washington, Washington, D.C., United States Conrad Hotels & Resorts Full timeJob Title: Guest Service AgentConrad Hotels & Resorts is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's high standards are met.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming...
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Overnight Guest Experience Expert
1 week ago
Washington, Washington, D.C., United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled and enthusiastic Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide personalized service to guests, responding to their needs...
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Washington, Washington, D.C., United States Hotel Equities Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at The Quincy Hotel in Washington DC. As a Front Desk Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.Key...
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Guest Experience Associate
3 weeks ago
Washington, Washington, D.C., United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at JW Marriott Washington DC. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.Key ResponsibilitiesOrganize and confirm guest check-ins/check-outs,...
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Overnight Guest Service Representative
2 weeks ago
Washington, Washington, D.C., United States Conrad Hotels & Resorts Full timeGuest Services Agent Job DescriptionAt Conrad Hotels & Resorts, we're passionate about delivering exceptional guest experiences. As a Guest Services Agent, you'll play a key role in ensuring our guests feel welcome and cared for during their stay.Key Responsibilities:Greet and register guests, ensuring a smooth and efficient check-in process.Assist guests...
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Guest Services Ambassador
4 weeks ago
Washington, Washington, D.C., United States PM Hotel Group Full timeAbout UsPM Hotel Group is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. Our team is passionate about creating a warm and welcoming atmosphere that makes every guest feel at home.Job SummaryWe are seeking a highly motivated and charismatic Guest Services Agent to join our Front Office team. As a...
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Mechanical Engineer
2 weeks ago
Washington, Washington, D.C., United States Rosewood Hotel Group Full timeJob SummaryWe are seeking a skilled Shift Engineer to join our team at Rosewood Hotel Group. As a key member of our engineering team, you will be responsible for ensuring the smooth operation of our luxury hotel's mechanical systems.Key ResponsibilitiesSupport the Chief Engineer in maintaining the property's daily operationsParticipate in the preventive...
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Guest Services Representative
1 month ago
Washington, Washington, D.C., United States Remington Hotels Full timePosition SummaryThe role involves greeting and assisting visitors during their arrival and departure at the hotel.Proficient understanding of Front Office operations and systems to manage daily activities effectively.Accurate cash management, including processing various payment methods from guests.Familiarity with hotel pricing structures, promotional...
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Front Desk Representative
2 weeks ago
Washington, Washington, D.C., United States Viceroy Hotel Group Full timeFront Desk Agent OpportunityViceroy Hotel Group is seeking a skilled Front Desk Agent to join our team at our new hotel in Washington, DC.About the Role:We are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests. As a Front Desk Agent, you will be the face of our brand and will be responsible for...
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Overnight Guest Experience Specialist
2 weeks ago
Washington, Washington, D.C., United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled and enthusiastic Overnight Guest Experience Expert to join our team at Marriott International Inc. As a key member of our Rooms and Guest Services Operations team, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key ResponsibilitiesProvide personalized...
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Front Office Supervisor
3 weeks ago
Washington, Washington, D.C., United States Remington Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Remington Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.Key ResponsibilitiesLead and manage front office staff, including interviewing, hiring, training, and...
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Guest Services Agent
23 hours ago
Washington, Washington, D.C., United States PM Hotel Group Full timeJob Title: Guest Services AgentWe're seeking a highly motivated and charismatic Guest Services Agent to join our Front Office team at Hotel Hive in Washington, D.C. As a key member of our team, you will be responsible for providing exceptional personalized customer service and experiences to our guests.Key Responsibilities:Provide exceptional personalized...
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Guest Experience Ambassador
2 weeks ago
Washington, Washington, D.C., United States Hook Hall Full timeAbout Hook HallLocated in the heart of Washington, DC, Hook Hall is a unique tavern and event venue that transforms and transitions throughout the day. Our guests come to enjoy a cold beer, catch up with friends, or experience the latest pop-up events. We curate environments, events, and experiences that create memorable moments, making our guests feel...
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Front Desk Representative
1 week ago
Washington, Washington, D.C., United States Viceroy Hotel Group Full timeJoin Our Team as a Front Desk AgentViceroy Washington DC is a vibrant and eclectic hotel located in the heart of Logan Circle, Washington, DC. We are seeking a highly motivated and customer-focused Front Desk Agent to join our team.As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional...