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Guest Experience Associate

2 months ago

Washington, Washington, D.C., United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at JW Marriott Washington DC. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.

Key Responsibilities
  • Organize and confirm guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records of guest information.
  • Explain room features to guests and provide directions to property amenities and local areas of interest.
  • Follow up on outstanding requests and resolve any issues.
  • Run and review daily reports/logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests, deliver messages, and count bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
Benefits

We offer a competitive starting rate of $20.21 per hour, with opportunities for growth and advancement. Our benefits package includes health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About Marriott

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are proud to welcome you to explore a career with Marriott Hotels, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.