Front Desk Representative

5 days ago

Washington, Washington, D.C., United States Viceroy Hotel Group Full time
Join Our Team as a Front Desk Agent

Viceroy Washington DC is a vibrant and eclectic hotel located in the heart of Logan Circle, Washington, DC. We are seeking a highly motivated and customer-focused Front Desk Agent to join our team.

As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest arrivals and departures, and ensuring a seamless and enjoyable experience for all guests.

We are looking for someone who is passionate about hospitality, has excellent communication skills, and is able to work well under pressure. If you are a team player who is eager to learn and grow with our company, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service to all guests
  • Handle guest arrivals and departures, including check-in and check-out
  • Manage guest room assignments and ensure accurate room inventory
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with other hotel staff to ensure a seamless and enjoyable guest experience
Requirements:
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Flexibility to work a variety of shifts, including weekends and holidays

Viceroy Washington DC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.

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