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Guest Experience Ambassador

2 months ago

Washington, Washington, D.C., United States Hook Hall Full time
About Hook Hall

Located in the heart of Washington, DC, Hook Hall is a unique tavern and event venue that transforms and transitions throughout the day. Our guests come to enjoy a cold beer, catch up with friends, or experience the latest pop-up events. We curate environments, events, and experiences that create memorable moments, making our guests feel recognized and valued.

Our Culture

We live boldly and act differently at Hook Hall. Our crew is built of dreamers who deliver the unexpected every day. We foster a welcoming and accepting work environment, ensuring successful experiences for our patrons, company, and ourselves.

About the Role

We are seeking Brand Ambassadors to join our crew. This role combines hospitality, bartending, service, and event production skills. As a Brand Ambassador, you will serve customers, represent Hook Hall, and assist in various capacities throughout the venue. Your goal is to provide an unparalleled guest journey through each event.

Responsibilities
  • Hospitality
    • Greet guests upon arrival and provide accurate wait time estimates during busy periods
    • Maintain a neat and organized front-of-house environment
    • Show guests to their designated area and explain our policies and procedures
    • Manage rental counters and administer rentals efficiently
    • Keep guests happy and handle complaints appropriately
    • Build rapport with guests and vendors
    • Brainstorm ideas to enhance the guest experience
  • Bartending and Service
    • Assist with opening and closing tasks and side work
    • Maintain safety and food and beverage quality standards
    • Inspect the bar prior to opening and request additional supplies as necessary
    • Prepare garnishes, mixes, and pre-mixed drinks
    • Mix and serve drinks to members and guests
    • Ensure member accounts are properly billed through the Point of Sale System
    • Report complaints to a manager as soon as they occur
    • Maintain and clean the bar area and equipment
    • Maintain records of liquors, beers, wine, tobacco, and sundries
    • Attend staff meetings and pre-shift sessions
    • Carefully follow laws and Hook Hall policies regarding alcoholic beverage service
    • Serve drinks to members and guests seated at lounge tables
    • Practice beverage and revenue control procedures
  • Event Production
    • Maintain a positive image of the Hook Hall brand at all times
    • Collaborate with partners to promote their products in our units
    • Share event details provided by the marketing and operations teams
    • Produce Hook Hall branded events and put on a remarkable show
Qualifications
  • Commitment to and alignment with the company's core values
  • Attend huddles to gain knowledge and understanding of our events and locations
  • Be a relentless perfectionist with a positive attitude and high level of attention to detail
  • Ability to operate point-of-sales systems
  • Keen understanding that a positive guest experience is imperative to success
  • Well-organized with ability to take and place food and beverage orders accurately
  • Ability to stand and/or walk for prolonged periods of time
  • Ability to lift and carry up to 25 pounds for short periods of time