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Guest Services Representative

2 months ago

Washington, Washington, D.C., United States PM Hotel Group Full time
Job Title: Guest Services Agent

We're seeking a charismatic and dedicated Guest Services Agent to join our Front Office team. As a key member of our team, you will be responsible for providing exceptional personalized customer service and experiences to our guests.

Key Responsibilities:
  • Provide exceptional customer service and experiences to guests
  • Live like a local and have knowledge of the neighborhood and city
  • Think on your feet and use good judgment to problem-solve in a fast-paced environment
  • Support front office leaders and the entire hotel team
  • Create a warm and welcoming atmosphere
Requirements:
  • Exceptional communication skills, both verbal and written
  • Knowledgeable in Microsoft Office
  • Open availability required, with the ability to work various shifts, including weekends and holidays
  • Bachelor's degree or currently pursuing (preferred)
What We Offer:
  • Generous health, dental, and vision insurance, plus 401K, available on day 1
  • Access to free virtual fitness classes and discounted in-person memberships
  • Gifted PTO on day 1, plus paid holidays
  • Paid parental leave
  • Opportunities to volunteer and give back to our local communities
  • Tuition reimbursement opportunities
Our Core Values:
  • Be wildly passionate and inspire others with your thirst for excellence
  • Be curious and learn rapidly and eagerly
  • Be innovative and create new ideas that prove useful
  • Embrace change and remain agile, flexible, and nimble to thrive in an evolving world
  • Communicate and listen with the intent to understand
  • Have integrity and be honest and straightforward with everyone
  • Use good judgment and make wise decisions, even in the face of ambiguity
  • Build a positive team and learn from one another
  • Serve others and be a part of the bigger picture
  • Live 360 and practice work-life balance

We are an equal opportunity employer and actively respect the right of any qualified individual who performs to our standards to work. We do not discriminate based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability, or attitude protected by state or federal law.