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Overnight Guest Service Representative

2 months ago

Washington, Washington, D.C., United States Conrad Hotels & Resorts Full time
Guest Services Agent Job Description

At Conrad Hotels & Resorts, we're passionate about delivering exceptional guest experiences. As a Guest Services Agent, you'll play a key role in ensuring our guests feel welcome and cared for during their stay.

Key Responsibilities:
  • Greet and register guests, ensuring a smooth and efficient check-in process.
  • Assist guests with check-out, handling payments and resolving any issues that may arise.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and friendly manner.
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Requirements:
  • Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, and promotions.
  • Exhibit excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Be adaptable and flexible, with a willingness to learn and take on new challenges.
  • Meet the physical demands of the role, including standing for long periods and lifting light objects.
What We Offer:
  • A comprehensive benefits package, including access to your pay when you need it, mental health resources, and a supportive parental leave policy.
  • Opportunities for career growth and development, with a focus on teamwork and collaboration.
  • A recognition and rewards program, celebrating your achievements and contributions to the team.
About Conrad Hotels & Resorts:

We're a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, and we're committed to creating remarkable experiences for our guests every day.