Guest Services Representative

1 day ago


Washington, Washington, D.C., United States PM Hotel Group Full time
Job Title: Guest Services Agent

We're seeking a highly motivated and charismatic Guest Services Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional personalized customer service and experiences to our guests.

Key Responsibilities:
  • Provide exceptional customer service and experiences to guests
  • Live like a local and have knowledge of the neighborhood and city
  • Think on your feet and use good judgment to problem-solve in a fast-paced environment
  • Support front office leaders and the entire hotel team
  • Create a warm and welcoming atmosphere
Requirements:
  • Exceptional communication skills, both verbal and written
  • Knowledgeable in Microsoft Office
  • Open availability required, with the ability to work various shifts, including weekends and holidays
  • Bachelor's degree or currently pursuing (preferred)
What We Offer:
  • Generous health, dental, and vision insurance, plus 401(k), all available on day 1
  • Access to free virtual fitness classes and discounted in-person memberships
  • Gifted PTO on day 1, plus paid holidays
  • Paid parental leave
  • Opportunities to volunteer and give back to our local communities
  • Tuition reimbursement opportunities
Our Core Values:
  • Be wildly passionate
  • Be curious
  • Be innovative
  • Embrace change
  • Communicate
  • Have integrity
  • Use good judgment
  • Build a positive team
  • Serve others
  • Live 360

We are an equal opportunity employer and actively respect the right of any qualified individual who performs to our standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability, or attitude protected by state or federal law is not tolerated.



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