Restaurant Operations Supervisor
2 weeks ago
Position Overview:
The Restaurant Operations Supervisor (ROS) serves as the operational leader of the establishment, concentrating on financial success, customer satisfaction, employee engagement, and efficient operations.
The ROS assists the Restaurant General Manager (RGM) in overseeing the daily functions of a single outlet, driving essential performance metrics related to revenue, profitability, customer service, and workforce management.
The ROS operates under the guidance of the RGM and directly supervises a team of Hourly Shift Coordinators and Team Members.Key Responsibilities:
Financial Performance:
- Manages inventory expenses and maintains stock levels through regular inventory assessments.
- Places and receives weekly inventory orders.
- Keeps an updated record of all restaurant assets and ensures proper maintenance and care of the facility.
- Ensures that preventative maintenance of the restaurant and its equipment is performed according to company standards, coordinating with external service providers as necessary.
- Adheres to all cash management and security protocols (e.g., safe handling, cash drawer management).
Customer Service:
- Inspires and guides team members to surpass customer expectations by delivering prompt, friendly service in a well-maintained environment.
Team Development:
- Provides constructive feedback and coaching to Shift Coordinators and Team Members to enhance team capabilities and improve overall restaurant performance.
Operational Excellence:
- Guides the restaurant team towards efficient and precise preparation and sale of products, ensuring timely delivery within established service speed standards.
- Occasionally performs the duties of an Hourly Shift Coordinator as a role model.
Qualifications and Skills:
- Must be at least eighteen (18) years of age.
- High School Diploma or GED required; 2 years of college preferred.
- 1-2 years of prior experience in a quick-service restaurant; management experience is a plus.
- Basic understanding of Profit and Loss (P&L) management to influence financial outcomes (e.g., sales, labor, cost of goods sold, ancillary revenues).
- Proven leadership abilities.
- Solid understanding of customer service principles.
- Availability to work evenings, weekends, and holidays.
- Capability to work extended or irregular shifts as required for optimal restaurant operations.
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