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Restaurant Operations Manager

2 months ago

Lawrenceburg, United States Dunkin' | Catalano Companies Full time

About Us

Dunkin' | Catalano Companies is a dynamic and fast-paced organization that values excellence in customer service and team collaboration.

Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant Store Manager, you will play a key role in supporting the Store Manager in performing the daily operations of the restaurant, ensuring exceptional guest satisfaction, and maintaining a high level of focus on brand and franchise standards.

Key Responsibilities:

  • Support the Manager in Daily Operations: Collaborate with the Store Manager to ensure seamless execution of daily operations, including food production, guest service, and store cleanliness.
  • Guest Satisfaction: Maintain a high level of focus on 100% guest satisfaction, ensuring that every customer has a positive experience.
  • Policy Adherence: Ensure all policies and procedures are adhered to according to franchise and brand standards, including food safety, cleanliness, product promotions, and cash handling.
  • Team Leadership: Coach and train a dedicated team as directed by management, providing feedback to management and crew.
  • Shift Management: Deploy team members appropriately throughout the shift, communicate crew responsibilities, and perform as a member of the crew in food production, guest service, and store cleanliness.
  • Management Duties: Assume management duties of the restaurant in the Store Manager's absence.

Requirements:

  • Excellent Interpersonal Skills: Provide exceptional customer service and maintain a positive attitude.
  • Leadership and Communication Skills: Demonstrate strong leadership, communication, and organizational skills.
  • Team Player: Desire to be a team member within a growing organization.
  • Knowledge and Experience: Possess knowledge and understanding of restaurant operations, with previous restaurant or cashier leadership experience.
  • Physical Demands: Ability to lift up to 50 lbs, stand for long periods, and have a valid driver's license.
  • Education: High School Diploma or GED.