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Operations Supervisor

2 months ago

Lawrenceburg, United States Planet Fitness Full time
Operations Supervisor Job Overview

The Operations Supervisor plays a crucial role in managing the daily functions of the club to guarantee an outstanding experience for all members. This position involves assisting in the training of team members, organizing schedules, and fostering a thriving club atmosphere. The Operations Supervisor will also guide the team in delivering exceptional service and maintaining the core values of the organization.

Primary Duties:
  • Oversee daily staffing arrangements and provide training and mentorship to team members.
  • Address employee concerns in a professional manner and support HR-related responsibilities.
  • Interact with members, respond to questions, and facilitate club events.
  • Ensure the club is clean and well-maintained, promoting a safe environment for everyone.
  • Monitor performance metrics and assist in promotional initiatives.
  • Engage in development opportunities and work closely with upper management.
Required Qualifications:
  • Experience in customer service is preferred.
  • A high school diploma or GED is mandatory.
  • CPR certification is required.
  • Strong leadership and problem-solving abilities are essential.
  • Candidates must align with the company's core values and be open to occasional travel.
  • Availability for a flexible schedule, including weekends, evenings, and holidays.
Physical Demands:
  • Must be able to stand and walk for extended periods during shifts.
  • Ability to lift items weighing up to 75 pounds.
  • Frequent bending, kneeling, and grasping is required.