Assistant Restaurant Manager

6 days ago

Lawrenceburg, United States AG Bells I Full time
Job Description

Job Title: Assistant General Manager

Job Summary:

The Assistant General Manager (AGM) is a key leadership role at AG Bells I, responsible for supporting the Restaurant General Manager (RGM) in ensuring exceptional customer satisfaction, driving sales growth, and maintaining operational excellence. As a seasoned professional, the AGM will excel at building a high-performing team, fostering a positive work environment, and making strategic decisions to drive business results.

Key Responsibilities:

  • Customer Satisfaction:
    • Personally demonstrate positive interactions with customers
    • Ensure customer issues are resolved promptly
    • Assist RGM in coaching the management team on CHAMPS execution
    • Support RGM in scheduling to ensure the right number of staff at the right time
    • Stay informed about area competitors and maintain a competitive edge
    • Assist RGM in training the management team on effective customer service
  • Team Development:
    • Partner with RGM to complete and execute the bench plan process effectively
    • Utilize Learning Zone and other training resources to build and retain a strong team
    • Follow up to ensure team member training is completed and current
    • Support RGM in recruiting and selecting top talent
    • Collaborate with RGM to evaluate and develop team members
    • Develop other AGM2 and AGM3 candidates
    • Build capability and flexibility through cross-training
  • Leadership and Culture:
    • Demonstrate positive energy to drive and motivate the team
    • Champion and role-model the company culture within the store
    • Coach the team to resolve problems rather than reacting to them
    • Mentor other AGM levels and team members
    • Partner with RGM to determine ways to make the restaurant a great place to work
    • Partner with RGM to find ways to improve restaurant performance
  • Decision Making:
    • Possess strong analytical and decision-making skills
    • Quickly identify core issues in complex situations
    • Address broader restaurant problems beyond shift issues
    • Able to solve problems and make decisions in the RGM's absence
    • Identify problems using reports, generate ideas to resolve, and execute the solution
  • Communication:
    • Communicate effectively with customers, team members, RGM, AGM, and AC
    • Display strong oral and written communication skills
    • Display strong interpersonal and conflict resolution skills
    • Provide clear direction
    • Lead manager meetings to support RGM
  • Recognition:
    • Utilize and encourage recognition tools to show appreciation to the team
    • Encourage team members and managers to recognize and appreciate others
    • Create incentives to challenge the team to reach shift goals
    • Plan and execute store-level recognition programs
  • Time Management:
    • Plan and organize to ensure all brand processes and routines are completed during the shift
    • Delegate work and follow up to ensure completion
    • Complete additional work as assigned by RGM
  • Act Like an Owner:
    • Assist in profit and loss management by following brand procedures
    • Partner with RGM to ensure staffing levels are in place to grow top-line sales
    • Oversee proper product preparation, rotation, portioning, cooking, and holding times
    • Partner with RGM to analyze the financial performance of the restaurant to understand trends and how the restaurant compares with competitors
    • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times
    • Assist RGM in managing the restaurant budget

Work Perks and Benefits Package Includes:

  • Competitive pay
  • Up to 4 weeks of PTO
  • Free meals
  • Unlimited drinks
  • Same-day instant-pay options
  • Recognition awards
  • Flexible schedules
  • Growth opportunities
  • Annual performance reviews
  • Paid GED programs
  • Incentive contests
  • Community volunteer events
  • Medical and dental for qualifying team members
  • Live Mas Scholarship
  • Discounts – cell phone bills, clothes, restaurants, prescriptions
  • Shoes for Crews employee payroll deduction plan
  • Monthly bonus plan
  • Audit bonus

Qualifications:

  • Previous management or 2+ years of customer service/fast food experience (highly preferred)
  • High School Diploma or GED (highly preferred)
  • Reliable transportation
  • Good communication skills
  • Must pass background check criteria
  • Safety-focused, punctual, team-oriented, respectful, and motivated
  • Must be open to work weekends and holidays as needed
  • Arrive to work on time
  • Flexible scheduling
  • Follow procedures regarding operation of restaurant equipment
  • Regular access to personal vehicle
  • Able to lift up to 25 lbs and carry up to 30 feet
  • Able to push/pull up to 90 lbs up to 30 feet
  • Able to stand and walk for the majority of shift
  • Follow cash handling safety and security procedures
  • Adhere to Company and City/State/US Safety requirements
  • Knowledge of and compliance with Company and Brand HR policies and practices
  • Ability to read, count, and write to accurately complete all documentation

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