Goodwill Store Manager
7 days ago
About the Role
The Retail Operations Manager is a key member of the Goodwill Southern California team, responsible for the efficient operation of our West Los Angeles Store. This role leads a team to achieve established goals for sales, production, customer service, payroll, safety, and expense control, while closely collaborating with the Site Manager to achieve standards and goals.
Key Responsibilities
- Perform manager on duty activities as assigned by the Site Manager, including opening and closing, managerial operations of a cash register, and training and leading Ambassadors to meet goals.
- Provide excellent service, engage with each Ambassador, customer, and donor, while presenting a friendly and cooperative attitude, and role model, communicate, and coach our Mission and RISE (Respect, Integrity, Service, and Excellence) Values.
- Ensure a safe work environment by maintaining a clean and safe environment, following all established company standard operating policies and procedures, and exercising caution in work-related activities.
- Adhere to, coach, and train Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
- Identify and communicate concerns, contacting the District Manager for guidance when the Site Manager is not available.
- Supervisory responsibilities include training Ambassadors, planning, assigning, scheduling, and directing work, providing input on performance appraisals, recognizing, developing Ambassadors, addressing complaints, and resolving problems.
- Monitor and maintain salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
- Buying: Train, evaluate, and coach Ambassadors to process donated goods meeting quantity, quality, and key performance indicator (KPI) business goals, following established SOPs and guidelines.
- Ecommerce: Train, evaluate, and coach Ambassadors to identify and process ecommerce collectables and other items, luxury brands, and books, to meet goals and established SOPs and guidelines.
- Donations: Ensure accurate capture of donor information, proper sorting of goods, and maintaining safety according to established SOPs and guidelines.
- Backroom: Ensure proper procedures are followed to maintain backroom compliance, including transferring goods, Kaizen, hazmat, supply storage, purchased product, safety, and truck swaps.
- Work flexible shifts, including nights, weekends, holidays, and overtime when needed, and may be required to work at a nearby location.
Requirements
- 1-3 years of supervisory experience in a customer-focused management role.
- High school diploma or general education degree (GED) required, college degree helpful.
- Ability to multitask projects of varying scope and complexity with minimum supervision.
- Ability to share Goodwill's purpose with the public and ask for monetary donations and customer/donor information.
- Bilingual in Spanish helpful.
- Must be proficient in using computers and other technology necessary to complete the activities assigned.
- Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
- Strong Communication, training, developing, and people skills.
- Demonstrated success with process accountability and multi-tasking.
- Ability to handle confidential information.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
- Clear screening processes which include: Background and Drug Screening.
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