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Operations Manager for Clearance Center
2 months ago
Goodwill Industries of Southern California stands as a prominent non-profit organization dedicated to community service and support. Our mission is to empower individuals and foster a culture of respect and integrity within our workforce.
The Operations Manager for the Clearance Center plays a pivotal role in ensuring the seamless functioning of operations, with a focus on achieving key performance indicators in sales, production, and customer satisfaction. This position requires close collaboration with the Site Manager to meet organizational objectives and uphold the standards of Goodwill.
Key Responsibilities
- Oversee daily operations as assigned by the Site Manager, including cash register management and staff training to promote goal achievement while adhering to established procedures.
- Deliver exceptional service by engaging with team members, customers, and donors, embodying our core values of Respect, Integrity, Service, and Excellence.
- Maintain a safe and clean work environment by following all operational policies and procedures, ensuring compliance with safety standards.
- Train and guide team members on effective de-escalation techniques and loss prevention protocols.
- Identify and communicate operational concerns to the District Manager when necessary.
- Supervise and mentor team members, providing input on performance evaluations and addressing any workplace issues.
- Monitor and uphold standards in sales areas, production zones, and overall facility maintenance.
- Facilitate training and audits to ensure team members meet quality and performance benchmarks.
- Assist in recruitment processes and collaborate with the Site Manager on scheduling and staff management.
- Support compliance efforts through participation in audits and training sessions, ensuring adherence to company policies.
- Be available for flexible shifts, including evenings and weekends, as needed.
- Participate in cleaning and maintenance tasks as required.
- Attend mandatory meetings and training sessions as scheduled.
Qualifications
- 1-3 years of experience in a supervisory role within a customer-focused environment.
- High school diploma or GED required; a college degree is advantageous.
- Proficient in multitasking and managing various projects with minimal supervision.
- Ability to communicate Goodwill's mission effectively and engage with the community.
- Bilingual skills in Spanish are a plus.
- Competent in using technology and software necessary for job functions.
- Strong interpersonal and communication skills, with a focus on training and development.
- Demonstrated ability to maintain confidentiality and handle sensitive information.
- Reliable attendance and punctuality are essential.
- Commitment to Goodwill's mission and values.
Technical Skills
- Experience with time and attendance systems.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Familiarity with point-of-sale systems and HRIS is beneficial.
- Regular use of technology for task completion and tracking.
Pre-Employment Requirements
- Successful completion of a drug screening.
- Background checks and employment verification.
Goodwill Industries of Southern California is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from individuals with disabilities and those facing barriers to employment.
