Operations Manager for Clearance Center

2 weeks ago


Los Angeles, California, United States Goodwill Southern California Full time
Position Overview:
The Operations Manager for the Clearance Center is tasked with overseeing the seamless functioning of the facility, ensuring operational excellence across various functions.

About Goodwill Southern California:
Goodwill is a prominent non-profit organization recognized globally, and one of the largest in Southern California. We are committed to our mission and dedicated to our employees and future growth.

Key Responsibilities:
1. **Operational Leadership:**
- Manage daily operations, including cash register functions and team leadership.
- Collaborate closely with the Site Manager to meet sales, production, and customer service goals.

2. **Team Development:**
- Train and motivate team members to achieve performance targets while adhering to established standard operating procedures (SOPs).
- Conduct initial interviews and assist in the selection process.

3. **Customer Engagement:**
- Provide exceptional service to customers and donors, fostering a positive environment.
- Promote the organization's mission and core values of Respect, Integrity, Service, and Excellence.

4. **Safety and Compliance:**
- Ensure a safe and clean working environment by following company policies and procedures.
- Assist with audits related to Health and Safety, Loss Prevention, and ensure compliance with all operational standards.

5. **Administrative Duties:**
- Manage scheduling, timesheets, and performance evaluations for team members.
- Monitor sales floor and production areas to maintain company standards.

Qualifications:
- 1-3 years of supervisory experience in a customer-oriented management role.
- High school diploma or GED required; college degree preferred.
- Strong multitasking abilities and proficiency in technology.
- Excellent communication and interpersonal skills.
- Bilingual in Spanish is a plus.

Additional Information:
This position requires flexibility in scheduling, including nights and weekends. Candidates must possess a valid driver's license and necessary insurance if driving is required for work-related events.

Goodwill Industries is an equal opportunity employer, committed to inclusivity and diversity in the workplace.

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