Customer Relations Associate

1 week ago

Charlotte, North Carolina, United States Safe Fleet Full time

Customer Service Representative

About the Role

As a vital member of our team, the Customer Service Representative serves as the primary point of contact for clients, addressing inquiries related to our products, order specifications, timelines, and other essential elements of the customer-supplier relationship. This role collaborates closely with various departments, including Sales, Engineering, Manufacturing, and Shipping, to ensure the accuracy of purchase orders, product availability, and prompt processing.

Key Responsibilities:

  1. Maintain professionalism and a positive demeanor while assisting customers and colleagues.
  2. Respond promptly and courteously to customer inquiries via phone and email.
  3. Process orders and related transactions using the Safe Fleet ERP system (Syteline) efficiently and accurately.
  4. Resolve customer complaints by identifying issues and providing empathetic solutions.
  5. Investigate problems and determine the best course of action to ensure customer satisfaction.
  6. Provide established pricing to customers and collaborate with Product Management for pricing adjustments.
  7. Coordinate with Planning/Scheduling to expedite orders as requested by customers.
  8. Keep customers informed about the status of their orders, especially if there are delays.
  9. Manage billing issues with assistance from the finance team.
  10. Maintain accurate documentation of customer interactions and order details.
  11. Prepare shipping documents as required for customer deliveries.
  12. Identify opportunities for process improvements and contribute to operational efficiency.
  13. Participate in cross-training initiatives within the customer service department.
  14. Perform additional duties as assigned.

Qualifications:

High School Diploma or equivalent is required, with a minimum of one year of relevant experience. An Associate's degree or equivalent from a two-year college or technical school is preferred.

Skills:

  • Strong problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Effective written and oral communication skills.
  • Strong organizational and planning capabilities.
  • Commitment to quality management and sound judgment.

Work Environment:

The work environment is typically moderate in noise level, with occasional exposure to manufacturing or warehouse conditions. Regular communication via telephone and email is essential.

Work Hours:

Standard hours are Monday through Friday, with potential for occasional overtime.

Join Us:

At Safe Fleet, we empower our employees to build fulfilling careers, offering the freedom to explore new projects and the support needed to achieve personal success. We provide a comprehensive compensation package, including medical, dental, and retirement benefits.

  • Associate Relations Director

    7 days ago

    Charlotte, North Carolina, United States Cedar Fair Full time

    Job SummaryCedar Fair Entertainment Company is seeking an experienced Associate Relations Manager to join our Corporate Charlotte office. As a key member of our team, you will be responsible for conducting sensitive investigations related to associate misconduct, providing recommendations and guidance to management decision makers, and ensuring consistent...

  • Associate Relations Manager

    3 days ago

    Charlotte, North Carolina, United States Cedar Fair Full time

    Job SummaryCedar Fair is seeking an experienced Associate Relations Manager to join our team. As a key member of our Human Resources department, you will be responsible for conducting sensitive investigations related to associate misconduct, providing guidance to management decision makers, and ensuring consistent interpretation and application of company...

  • Associate Relations Manager

    7 days ago

    Charlotte, North Carolina, United States Cedar Fair Entertainment Company Full time

    Job SummaryCedar Fair Entertainment Company is seeking a highly skilled Associate Relations Manager to join our team. As a key member of our Human Resources department, you will be responsible for conducting sensitive investigations related to associate misconduct, providing guidance to management decision makers, and ensuring a fair and impartial resolution...

  • Junior Customer Relations Associate

    1 week ago

    Charlotte, North Carolina, United States ARI Full time

    In response to the growing demand for our offerings, ARI is expanding its operations and has opened several junior positions to enhance support for our dynamic team. Our Business Development division is on the lookout for entry-level candidates to serve as the initial point of contact for clients, embodying the essence of our brand. The primary...

  • Client Relations Associate

    1 week ago

    Charlotte, North Carolina, United States Barings Full time

    Company OverviewAt Barings, we prioritize the growth and development of our associates just as much as we do for our clients. We value dedication, integrity, and effective communication, recognizing the unique skills and expertise each team member brings to the table. Our commitment to collaboration and client-focused service is paramount.Position SummaryWe...

  • Manager of Associate Relations

    2 weeks ago

    Charlotte, North Carolina, United States Cedar Fair Entertainment Company Full time

    Overview:Cedar Fair Entertainment Company is looking for a Manager of Associate Relations. The Manager of Associate Relations is tasked with overseeing sensitive inquiries related to employee misconduct, focusing on issues such as harassment, intimidation, retaliation, and discrimination, while offering strategic recommendations to management.Provide...

  • Customer Relations Specialist

    4 days ago

    Charlotte, North Carolina, United States ARI Full time

    ARI is a consulting organization committed to excellence and innovation. Our leadership team is focused on fostering a supportive and diverse work culture that encourages every team member to thrive. We are currently looking for an entry-level individual to serve as the initial point of contact for clients. The main responsibility of this position is to...

  • Human Resources Manager

    7 days ago

    Charlotte, North Carolina, United States Chartwells HE Full time

    Job SummaryWe are seeking a highly skilled and experienced Human Resources Manager to join our team at Chartwells Higher Education. As a key member of our HR team, you will be responsible for providing field and corporate support with a focus on associate relations, front-line associate recruitment, training, and diversity.Key Responsibilities:Coordinate and...

  • Client Relations and Sales Support Associate

    2 weeks ago

    Charlotte, North Carolina, United States Queen City Audio Video & Appliances Full time

    Job OverviewWe are looking for a dedicated Client Relations and Sales Support Associate to become a vital part of our team. In this role, you will assist customers by delivering comprehensive product and service details while addressing any technical challenges they may encounter.Key Responsibilities:Address customer inquiries and resolve complaints...

  • Customer Success Associate

    1 week ago

    Charlotte, North Carolina, United States Chello Full time

    Chello is a pioneering digital banking platform that leverages data intelligence to address the financial challenges faced by various industries. Our innovative team is dedicated to providing daily business insights, cash flow forecasts, and access to funding solutions. Position Overview: The Customer Success Associate is integral to ensuring an outstanding...

  • Customer Success Associate

    1 week ago

    Charlotte, North Carolina, United States Chello Full time

    Chello is a pioneering digital banking platform that leverages advanced data intelligence to address the financial challenges faced by various industries. Our innovative team is dedicated to delivering valuable insights, cash flow forecasts, and funding access to our clients. Position Overview: The Customer Success Associate is integral to ensuring an...

  • Customer Success Associate

    2 weeks ago

    Charlotte, North Carolina, United States Chello Full time

    Chello is at the forefront of innovative data-driven solutions, dedicated to addressing the financial needs of various sectors. Our unique digital banking platform offers essential business insights, cash flow forecasts, and funding access. Position Overview: The Customer Success Associate is integral to ensuring a superior customer journey. Acting as the...

  • Customer Relations Coordinator

    1 week ago

    Charlotte, North Carolina, United States EMCOR Government Services Full time

    About Us:EMCOR Government Services is a leading provider of comprehensive facility services, specializing in the management and maintenance of HVAC systems for government and commercial clients. With decades of experience, we are committed to delivering high-quality solutions that enhance operational efficiency and productivity.Position Title: Client Support...

  • Customer Relations Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States EMCOR Government Services Full time

    About Us:EMCOR Government Services is a leading provider of comprehensive facility services across various sectors. With a legacy of excellence, we are dedicated to delivering tailored solutions that enhance operational efficiency and client satisfaction. Position Title: Client Support Specialist Position Overview: The Client Support Specialist plays a...

  • Associate Manager of Employee Relations

    2 weeks ago

    Charlotte, North Carolina, United States Cedar Fair Entertainment Company Full time

    Cedar Fair Entertainment Company is in search of an Associate Manager of Employee Relations to join our team. This role is pivotal in managing sensitive inquiries related to employee conduct, particularly focusing on issues such as harassment, intimidation, retaliation, and discrimination. The Associate Manager will: Provide strategic guidance to leadership...

  • Investor Relations Associate

    4 days ago

    Charlotte, North Carolina, United States Barings Full time

    Job SummaryBarings is seeking a skilled professional to join its Global Investor Relations Team in Charlotte. This individual will play a vital role in coordinating with clients and internal teams to enhance the client experience. The ideal candidate will have experience in asset management, transfer agency, or banking, with a strong focus on investor...

  • Customer Relations Coordinator

    1 week ago

    Charlotte, North Carolina, United States EMCOR Government Services Full time

    About Us:EMCOR Government Services is a leading provider of comprehensive facility services, specializing in HVAC solutions for various sectors. With decades of experience, we are committed to enhancing operational efficiency and productivity for our clients through tailored service offerings.Job Title: Client Support Specialist Job Summary: The Client...

  • Customer Relations Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States EMCOR Government Services Full time

    About Us:EMCOR Government Services is a leading provider of facility services, specializing in HVAC solutions for commercial and industrial clients. With a legacy of excellence, we have been delivering tailored services to enhance operational efficiency and productivity for many years.Position: Client Support Specialist Role Overview: The Client Support...

  • Customer Support Associate

    2 weeks ago

    Charlotte, North Carolina, United States Motion LLC Full time

    Position Title: Customer Service Representative Company: Motion LLC Location: Not Specified Overview: Motion LLC is a prominent global provider of high-quality power transmission solutions catering to various industrial sectors, including food processing, packaging machinery, and material handling. Our commitment to exceptional delivery services and superior...

  • Customer Relations Coordinator

    1 week ago

    Charlotte, North Carolina, United States EMCOR Government Services Full time

    About Us:EMCOR Government Services is a leading provider of comprehensive facility services, specializing in HVAC solutions for commercial and industrial sectors. With a legacy of excellence spanning over 80 years, we are committed to enhancing operational efficiency for our clients through tailored service offerings.Position Overview:The Client Support...