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Human Resources Manager

2 months ago

Charlotte, North Carolina, United States Chartwells HE Full time

Job Summary

We are seeking a highly skilled and experienced Human Resources Manager to join our team at Chartwells Higher Education. As a key member of our HR team, you will be responsible for providing field and corporate support with a focus on associate relations, front-line associate recruitment, training, and diversity.

Key Responsibilities:

  • Coordinate and conduct management training related to associate relations, terminations, sexual harassment, and performance management.
  • Investigate and advise management on associate relations issues and provide recommendations for resolution.
  • Coordinate and conduct exit interviews to determine reasons behind separations and make recommendations to reduce absenteeism and turnover.
  • Represent the organization at personnel-related hearings and investigations as needed.
  • Support internal customer surveys and associate satisfaction interpretation/feedback processes.
  • Attend operational meetings to increase HR visibility, conduct classroom training, provide assistance, and implement account HR initiatives.
  • Coordinate and conduct management training related to interviewing, selection, and hiring.
  • Assist managers in developing and implementing recruitment plans to increase qualified applicant flow.
  • Provide support and tools to unit management to build relations and make presentations at schools, organizations, community associates, and job fairs regarding the organization and opportunities.
  • Support SSC sector and provide direct assistance and support in critical markets.
  • Identify critical needs areas and take appropriate steps to rectify problems.
  • Coordinate and conduct new hire orientation and management training related to associate relations.
  • Conduct HR assessments and prepare and present HR-related topics at Field Operations Workshops for HR Training and Development.
  • Regularly conduct HR-related training, such as sexual harassment, progressive discipline, and HR 101.
  • Support Preferred Employer objectives and HR business plan by attending and participating in operational meetings.

Preferred Qualifications:

  • Bachelor's degree (B.A.)
  • Two to five years of multi-unit HR generalist and associate relations experience
  • Experience in a high customer and client contact setting
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to work with mathematical concepts such as probability and statistical inference
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • SPHR/PHR Certification preferred