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Customer Relations Coordinator

2 months ago

Charlotte, North Carolina, United States EMCOR Government Services Full time
About Us:
EMCOR Government Services is a leading provider of comprehensive facility services, specializing in the management and maintenance of HVAC systems for government and commercial clients. With decades of experience, we are committed to delivering high-quality solutions that enhance operational efficiency and productivity.

Position Title:

Client Support Specialist

Position Overview:

The Client Support Specialist plays a crucial role in assisting the Sales Manager with account management and administrative tasks related to client interactions. This position involves close collaboration with Business Development Managers to ensure a seamless transition for B/C level clients post-sale. Key responsibilities include proactive client engagement, resolution of support issues, lead follow-up, needs assessment, proposal creation, and facilitating client kick-off meetings.

KEY RESPONSIBILITIES:

  • Build and nurture relationships with existing and prospective clients to drive new service agreements and renewals.
  • Effectively manage a portfolio of over 200 customer accounts.
  • Conduct outreach through phone calls, schedule in-person meetings, and deliver presentations to clients.
  • Prepare clear and compelling written proposals and quotations for clients.
  • Generate, update, and distribute Customer Performance Reports.
  • Revise and create contracts as necessary to meet client needs.
  • Provide strategic recommendations to management during contract renewal discussions.
  • Communicate potential sales opportunities to the appropriate sales team members.
  • Ensure all client requirements are met in accordance with contractual agreements.
  • Address and escalate client requests, needs, and issues to the relevant staff or management.
  • Maintain a comprehensive resource of information regarding products, vendors, and regulatory requirements.
  • Participate in industry trade shows and marketing events as needed.
  • Ensure accuracy of customer information in COINS and other CRM systems.

EDUCATION AND EXPERIENCE:

A high school diploma or GED is required; a four-year degree or five to eight years of experience in a sales environment is preferred. Prior experience in the HVAC sector is essential.

We provide a competitive salary and a comprehensive benefits package, seeking individuals with the skills and talent to contribute to our ongoing success. We are an Equal Opportunity Employer/Veterans/Disabled. EMCOR Group and its companies do not solicit individuals for marketing or similar services outside of the normal application process. If contacted for services unrelated to EMCOR's application process, it is likely fraudulent.

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