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Associate Relations Director

2 months ago

Charlotte, North Carolina, United States Cedar Fair Full time
Job Summary

Cedar Fair Entertainment Company is seeking an experienced Associate Relations Manager to join our Corporate Charlotte office. As a key member of our team, you will be responsible for conducting sensitive investigations related to associate misconduct, providing recommendations and guidance to management decision makers, and ensuring consistent interpretation and application of company policies and practices.

Key Responsibilities
  • Conduct complex and sensitive employee relations investigations to mitigate risk to the organization.
  • Build strong partnerships with key departments, including Security, Safety, and Staff Services, to foster trust and accountability.
  • Conduct thorough and timely investigations into discrimination, harassment, retaliation, and other allegations of unfair treatment based on legally protected categories or as otherwise included in company policies.
  • Maintain required service level metrics, including a minimum 48-hour response time to associate concerns and meeting prescribed timelines to conclude investigations.
  • Prepare written reports and summaries of findings, with supporting documentation, which are fair, impartial, and represent the facts and analyze information to determine whether the facts suggest an associate was subjected to a violation of policy.
  • Based on a fair analysis of investigation evidence, provide recommendations to management for the appropriate course of action, including the level of discipline.
  • Alert and escalate issues based on prescribed matrix to appropriate company stakeholders.
  • Presents and provides insight into associate relations trends within the organization and provides recommendations to address issues that present risk to the company's reputation, business objectives, or overall associate experience.
  • Ensure consistent interpretation and application of company policies and practices in all aspects of the employment relationship and related to associate investigations and related matters.
  • Reviews disciplinary action and performance management documents, provides consultation to management and associates regarding all aspects of associate relations and related policies and procedures.
  • Maintains, and demonstrates through actions, an attitude and philosophy consistent with company standards.
  • Provides consultation, guidance, and coaching to management and HR People & Culture team to ensure appropriate handling and resolution of associate relations matters.
  • Other duties as assigned by Director, Associate Experience.
  • Travel required as needed or directed, up to 20%.
Qualifications
  • Bachelor's Degree in Human Resources or Labor Relations or equivalent combination of professional experience and education.
  • 3-5 years human resources management experience.
  • 2-3 years experience conducting employee relations investigations in a high-volume environment.
  • Proven experience in interview techniques, principles, and procedures of record keeping and reporting, research techniques, and data collection and analysis.
  • 3-5 years labor relations experience in a union environment.
  • Thorough knowledge of labor relations practices and legal requirements.
  • High level of professional discernment and discretion when handling confidential information.
  • Proven ability to communicate effectively and be highly organized.