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Front Desk Supervisor

2 months ago

Baltimore, Maryland, United States Sage Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities
  • Supervise and train front desk staff to ensure optimal service delivery and high levels of customer satisfaction.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage front desk operations, including check-in and check-out procedures, to ensure efficient and accurate processing.
  • Maintain accurate records and handle cash transactions with precision and attention to detail.
  • Develop and implement strategies to increase guest satisfaction and loyalty.
Requirements
  • High school education or equivalent experience.
  • 1+ years of experience in a related position, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of hotel front office procedures and cash handling practices.
What We Offer

As a Front Desk Supervisor with Sage Hospitality Group, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and contribute to the success of our hospitality business.