Client Services Coordinator

2 weeks ago


Indiana, Pennsylvania, United States Indiana Health Centers Full time
About Indiana Health Centers, Inc. (IHC):

IHC is a dedicated organization committed to delivering exceptional, affordable healthcare to marginalized and uninsured communities since its inception. As a Federally Qualified Health Center, we focus on integrated care, ensuring that our patients have access to a comprehensive range of essential services tailored to their needs.

With multiple healthcare facilities and nutrition program locations across the state, we provide primary medical, dental, and behavioral health services to a diverse patient population, reflecting various ages, educational backgrounds, and income levels.

Position Overview:

IHC in Kokomo, Indiana, is seeking a Client Services Coordinator to become a vital member of our skilled and passionate team. This role offers a fulfilling opportunity with competitive benefits, including a generous retention bonus.

The Client Services Coordinator is crucial to our mission, responsible for managing client income documentation, front-office tasks, patient charts, and billing processes efficiently.

Key Responsibilities:
  • Welcome clients and visitors, assisting with the check-in process.
  • Schedule appointments and prepare clients for their visits.
  • Handle phone inquiries and accurately direct calls.
  • Utilize and maintain electronic medical records effectively.
  • Foster positive working relationships with healthcare providers, colleagues, and patients.
  • Exhibit strong customer service skills both in person and over the phone.
  • Collaborate effectively within a team environment.
Compensation and Benefits:

The recruitment package includes, but is not limited to:

  • Hourly wage with a retention bonus after one year of service.
  • 403(b) retirement plan with matching contributions.
  • Flexible spending accounts.
  • Comprehensive health, life, dental, and vision insurance.
  • Health savings accounts.
  • Generous paid time off (PTO).
  • Employee referral program.
  • Tuition reimbursement and additional benefits.
Qualifications:

Education:
Completion of a standard high school diploma or equivalent.

One year of relevant experience in an office or healthcare setting (related education may substitute for experience).

Strong interpersonal and customer service skills are essential. Bilingual candidates are encouraged to apply.

Professional interaction with colleagues and patients is expected.



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