Client Engagement Specialist I

1 week ago


Indiana, Pennsylvania, United States First Commonwealth Bank Full time

Position Overview:
As a vital member of our team, the Engagement Center Specialist I is responsible for managing incoming service inquiries from clients and prospective clients. This role is essential in addressing questions related to existing account relationships and providing information about additional products and services available.

Key Responsibilities:
1. Respond to client inquiries with professionalism and accuracy.
2. Provide detailed information regarding account services and offerings.
3. Ensure follow-up actions are completed in a timely manner to enhance client satisfaction.

Skills and Qualifications:
- Strong communication skills.
- Ability to handle multiple inquiries efficiently.
- Knowledge of banking products and services is a plus.



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