Vice President of Benefits Strategy and PFM Analytics

2 weeks ago

Wilmington, Delaware, United States Hispanic Technology Executive Council Full time
We are seeking a dynamic individual for the newly established position within the Spend and Benefits ECM Analytics team, which is integrated into the broader US Personal Banking Analytics framework. The Vice President of Benefits Strategy and PFM Analytics will play a pivotal role in propelling business expansion by spearheading strategic analytics focused on the identification and development of innovative benefits, as well as enhancing the adoption of Personal Financial Management (PFM) offerings, including FICO and ID Theft monitoring services.

Key Responsibilities:

  • Collaborate with the Benefits Product team to formulate strategies and develop new offerings aimed at boosting customer engagement and unlocking potential growth and revenue avenues.
  • Design and communicate an analytical framework to address business objectives by deriving actionable insights from comprehensive analyses of customer behavior.
  • Enhance product enrollment by streamlining the digital journey and addressing customer pain points.
  • Establish a digital testing initiative to refine and assess the performance of forthcoming benefits and PFM programs.
  • Employ statistical methods and segmentation techniques to create targeting strategies and optimization frameworks that maximize return on investment.
  • Gather data and execute industry-leading analytics using a variety of analytical tools, software, and methodologies.
  • Illustrate profit and loss impacts through financial analyses, forecasting, and monitoring of program key performance indicators.
  • Oversee end-to-end project management, including strategy development, consensus building with stakeholders, and implementation of recommendations.
  • Ensure compliance with audit and control requirements.

Qualifications:

  • A Bachelor’s degree in a quantitative field is required (e.g., Engineering, Economics, Statistics, Mathematics, Operations Research); a graduate degree is preferred.
  • 5+ years of experience in a quantitative domain, consulting, or the financial/credit card sector is preferred.
  • Proven ability to translate business inquiries into analytical frameworks that yield significant insights.
  • Experience in driving web strategies, A/B testing, and utilizing Adobe analytics is essential.
  • Strong comprehension of the consumer lending landscape, customer lifecycle, and profit and loss management.
  • Exceptional analytical, technical, and statistical skills with a demonstrated ability to interpret large datasets using SAS, SQL, or Python/R.
  • A fervent passion and curiosity for driving business results.
  • Skilled in relationship building and collaboration across all organizational levels and cross-functional teams.
  • Strong written and verbal communication and presentation abilities.
  • Effective organizational skills with the capacity to manage multiple projects concurrently.

Job Family Group: Decision Management

Job Family: Business Analysis

Time Type: Full time

Compensation: Competitive salary and comprehensive employee benefits, including medical, dental, and vision coverage; retirement plans; life and disability insurance; and wellness initiatives.

This position is an equal opportunity role, welcoming applicants from diverse backgrounds and experiences.

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