Healthcare Services Coordinator

2 weeks ago

Denver, Colorado, United States UnitedHealth Group Full time
About Us:

UnitedHealth Group is a worldwide leader in healthcare solutions, leveraging technology to enhance the well-being of millions. Our commitment to improving health outcomes is at the core of our mission, connecting individuals with essential care, pharmacy benefits, and resources to promote healthier living.

We foster a workplace culture rooted in diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for professional growth. Join us in making a significant impact on global health equity.


Role Overview:

The Healthcare Services Coordinator plays a vital role in welcoming and registering patients with warmth and efficiency. This position involves guiding, directing, and scheduling patients and visitors to ensure a seamless experience.

Key responsibilities include:

  • Greeting patients upon arrival and managing their wait times effectively.
  • Completing check-in and check-out processes, including insurance verification and necessary documentation.
  • Collecting payments, issuing receipts, and managing daily financial transactions in accordance with company policies.
  • Processing walk-in patients and handling incoming calls to schedule appointments.
  • Maintaining medical records, ensuring all correspondence is accurately filed and processed.
  • Building and nurturing effective relationships with patients, colleagues, and the public.
  • Performing additional duties as assigned to support team objectives.

Qualifications:

To be considered for this role, candidates must possess:

  • A High School Diploma or GED.
  • A minimum of 1 year of customer service experience with strong communication skills.
  • Intermediate proficiency in Microsoft Office applications.
  • The ability to travel occasionally for coverage at other locations as needed.

Preferred Skills:

Ideal candidates will have:

  • Experience with electronic health records.
  • Healthcare-related experience, particularly in scheduling.
  • Experience managing multi-line phone systems and triaging calls.
  • Knowledge of medical terminology.
  • Strong cash handling skills and the ability to perform mathematical computations accurately.

Soft Skills:

Successful candidates will demonstrate:

  • Independence and teamwork capabilities, maintaining sound judgment and accountability.
  • Strong organizational and time management skills.
  • The ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent verbal and written communication skills, ensuring clarity in conveying information.

Compensation:

The hourly wage is competitive and based on various factors, including local labor markets and individual qualifications. UnitedHealth Group is committed to complying with all applicable wage laws.

In addition to competitive pay, we offer a comprehensive benefits package, including incentive programs, stock purchase options, and 401k contributions, subject to eligibility requirements.


Diversity and Inclusion:

At UnitedHealth Group, we believe in the importance of diversity in creating a healthier workplace. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace, and candidates are required to pass a drug test prior to employment.

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