Healthcare Services Coordinator

2 weeks ago

Denver, Colorado, United States Rocky Mountain Cancer Centers Full time

Position Overview:
Rocky Mountain Cancer Centers, a leading provider of oncology services in Colorado, is seeking a dedicated Patient Services Coordinator to join our team in Lakewood.

Compensation:
$18.29-$23.00 per hour, with pay determined by various factors such as education, experience, and certifications.

As part of our commitment to employee well-being, RMCC offers a comprehensive benefits package, which may include:

Health, dental, and vision insurance; wellness initiatives; health savings accounts; flexible spending accounts; 401(k) retirement plans; life insurance; short-term and long-term disability coverage; Employee Assistance Programs; paid time off; holiday pay; tuition reimbursement; and employee-paid critical illness and accident insurance.

At RMCC, we believe that caring for cancer patients is more than just a job; it is a profound calling.

Our diverse team members share a common dedication to compassion and commitment, striving to provide exceptional care for every patient.


Key Responsibilities:

- Schedule follow-up appointments in the practice management system according to provider orders and office protocols in a busy clinic environment.

- Manage appointment cancellations and rescheduling based on patient or physician requests, ensuring timely communication with relevant clinic staff. - Facilitate financial counseling for patients as necessary. - Uphold patient confidentiality to protect both the individual and the clinic. - Adhere to office policies and procedures to enhance front office efficiency. - Provide coverage for other front office roles as needed. - Schedule outpatient appointments and hospital admissions upon request, obtaining necessary authorizations and pre-certifications as required.

- Communicate with patients regarding scheduled tests and necessary preparations, gathering essential information from relevant parties.


  • - Answer incoming calls courteously and connect callers to the appropriate extensions.
  • - Take and relay messages accurately and promptly.
  • - Respond to urgent patient calls in a timely manner.
- Direct calls to clinical staff as necessary.

- Perform operator functions, including triaging and transferring calls; greet patients and visitors in a professional and welcoming manner.

- Collect required forms and demographic and insurance information, ensuring accurate record-keeping. - Gather copies of insurance cards and current identification for patient files. - Update patient information in the system as needed. - Collect co-pays and other out-of-pocket expenses at the time of service, issuing receipts when necessary.

Qualifications:
- High School diploma or equivalent is required. - A minimum of 3 years of office experience is necessary, preferably in a medical setting. - Strong written and verbal communication skills are essential. - Proficiency in computer systems is required, with familiarity in Microsoft Office (Outlook, Word, and Excel) being advantageous.

Physical Requirements:
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made for individuals with disabilities. The position may require prolonged periods of sitting, as well as bending and stretching for files and supplies.

Employees must be present at the workplace during scheduled business hours and may need to sit or stand while communicating with others.

Manual dexterity and eye-hand coordination are necessary for computer tasks. Occasionally, employees may need to lift files or paper weighing up to 30 pounds. Corrected vision and hearing within normal ranges are required for telephone communication.

Work Environment:

The work environment may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions typical of an oncology/hematology clinic. Interaction with colleagues and clients will be in-person, and minimal travel to various office sites may be required.

All qualified candidates must successfully pass a background check and a non-federal drug test (excluding marijuana) following a job offer and prior to employment.

Applications for this position will be accepted on an ongoing basis.

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