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Senior Healthcare Administration Coordinator

2 months ago

Denver, Colorado, United States University of Denver Full time
Position Overview

The University of Denver is seeking a dedicated and experienced Senior Healthcare Administration Coordinator to join our Health & Counseling Center (HCC). This role is pivotal in ensuring the seamless operation of healthcare administrative functions, focusing on patient insurance processes and overall service excellence.

Key Responsibilities

The Senior Healthcare Administration Coordinator will be responsible for a variety of essential functions, including but not limited to:
  • Insurance Verification and Enrollment: Confirming patients' insurance coverage and benefits prior to service delivery, processing new enrollments, and updating existing policies in the system.
  • Patient Communication: Engaging with patients to address billing inquiries, payment options, and resolving discrepancies related to their accounts.
  • Claim Management: Preparing and submitting insurance claims to various providers, ensuring all necessary documentation is included.
  • Billing and Invoicing: Generating and dispatching bills and invoices to patients, ensuring clarity and accuracy in all statements.
  • Payment Reconciliation: Recording and reconciling payments from insurance companies and patients, ensuring accurate application to accounts.
  • Denial Management: Investigating and resolving denied claims, correcting errors, and resubmitting for payment.
  • Compliance: Maintaining adherence to relevant regulations and guidelines, ensuring accurate documentation for auditing purposes.
  • Collaboration: Working closely with healthcare providers to obtain necessary information for accurate billing and address any related issues.
  • Financial Reporting: Preparing regular reports on billing activities, tracking outstanding balances, and analyzing payment trends.
  • System Management: Utilizing and maintaining billing software and electronic health record systems to enhance operational efficiency.

Health Information Management

The Coordinator will also assist in:
  • Creating and maintaining essential data and records for care delivery and quality assessment.
  • Collaborating with administrative and clinical staff to generate population lists and send notifications regarding health compliance.
  • Managing data import and export between multiple systems.
  • Supporting research initiatives by coordinating data collection and reporting.

Information Technology Support

Responsibilities include:
  • Assisting with the maintenance and support of HCC software and IT operations.
  • Providing end-user support for HCC staff.

Patient Services

The role involves:
  • Efficiently scheduling patient appointments and maintaining provider schedules.
  • Preparing and updating patient schedules, including confirmations and cancellations.

Qualifications

Applicants should possess:
  • An associate degree or equivalent experience in a healthcare environment.
  • 2-5 years of experience in health insurance, customer service, or administrative roles.
  • Working knowledge of medical billing and coding, as well as federal and state insurance regulations.
  • Familiarity with health insurance enrollment processes.

Preferred Qualifications

Ideal candidates will have:
  • A bachelor's degree in healthcare administration or a related field.
  • Experience with various health insurance plans and electronic medical record software.
  • Exceptional interpersonal and communication skills.

Work Environment

This position is based in a standard office environment with moderate to high stress levels due to unexpected interruptions. The role requires the ability to sit for extended periods and occasionally move about the office.

Application Process

Interested candidates are encouraged to submit their application materials, including a resume and cover letter, to be considered for this opportunity. The University of Denver is committed to fostering a diverse and inclusive workplace.