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Healthcare Services Coordinator

2 months ago

Denver, Colorado, United States Rocky Mountain Cancer Centers Full time

Position Overview:
Rocky Mountain Cancer Centers, a leading provider of comprehensive cancer care in Colorado, is seeking a skilled Patient Services Coordinator in a dynamic clinic environment.

Compensation:
$18.29-$23.00 per hour, with salary determined by various factors including education, experience, and certifications.

As part of our commitment to employee well-being, RMCC offers a robust benefits package for eligible employees, which includes:

Health, dental, and vision insurance; wellness initiatives; health savings and flexible spending accounts; 401(k) retirement savings plan; life insurance; short-term and long-term disability coverage; Employee Assistance Program; paid time off; holiday pay; tuition reimbursement; and employee-paid critical illness and accident insurance.

At RMCC, we believe that caring for cancer patients is more than just a job; it is a profound calling.

Our team members come from diverse backgrounds, united by a shared dedication to compassion and excellence in patient care.

Every role at RMCC contributes to our mission of delivering the highest quality care to our patients.

Whether you are a healthcare provider or a support staff member, your work is integral to our patients' experiences.


Key Responsibilities:

- Manage scheduling of follow-up appointments in the practice management system according to provider directives and office protocols in a busy clinic setting.

- Adjust appointments as necessary based on patient or physician requests, ensuring timely communication with relevant clinic personnel. - Facilitate financial counseling for patients as required. - Uphold patient confidentiality and adhere to clinic policies to enhance front office efficiency. - Provide coverage for various front office roles as needed. - Coordinate outpatient appointments, testing, and hospital admissions upon request. - Secure necessary authorizations and pre-certifications as mandated.

- Communicate effectively with patients regarding scheduled tests and any preparatory requirements, gathering essential information as needed. - Respond to incoming calls promptly, directing callers to the appropriate extensions.


  • - Accurately relay messages in a timely manner.
  • - Address emergency and urgent patient calls swiftly.
- Connect callers to clinical staff as necessary.

- Perform operator duties, including call triaging, connecting, and transferring calls; greet patients and visitors with professionalism and courtesy.

- Collect and verify necessary forms, demographic and insurance details, and ensure accurate record-keeping. - Collect co-pays and other payments at the time of service, issuing receipts as required.

Qualifications:
- High School diploma or equivalent is required. - A minimum of 3 years of office experience is necessary, preferably in a medical setting. - Strong communication skills, both written and verbal, are essential. - Proficiency in computer systems is required, with familiarity in Microsoft Office (Outlook, Word, Excel) being advantageous.

PHYSICAL DEMANDS: The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made for individuals with disabilities to perform essential job functions. The role may involve prolonged periods of sitting, as well as bending and stretching for files and supplies.

Employees are expected to be present during scheduled business hours and may need to sit or stand while communicating.

Manual dexterity and coordination are necessary for computer tasks, with occasional lifting of files or materials weighing up to 30 pounds. Corrected vision and hearing within normal ranges are required for telephone interactions.

WORK ENVIRONMENT:

The work environment may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions typical of an oncology/hematology clinic.

The role will include in-person interactions with colleagues and clients, and may require limited travel to various office locations.

All qualified candidates must successfully complete a background check and a non-federal drug test (excluding marijuana) following a job offer and prior to employment.

Applications for this position will be accepted on an ongoing basis.