Senior Client Relationship Manager

2 weeks ago

New York County New York, United States MediaRadar Full time
About MediaRadar:
MediaRadar is a pioneering organization revolutionizing advertising sales for both online and print publishers. Our cutting-edge, industry-leading technology empowers ad sales teams to maximize their revenue potential.

Following our recent merger with Vivvix, we are expanding our influence into strategic and marketing sectors, addressing a wide array of advertising intelligence needs.

Our clients benefit from unparalleled quality and award-winning customer service, enabling them to identify sales opportunities, craft compelling pitches, and optimize every transaction.

Position Overview:
As a Senior Client Relationship Manager, you will be instrumental in managing the overall health and growth of a designated portfolio of clients.

Your exceptional relationship-building capabilities will help you forge strong connections with key stakeholders and decision-makers within client organizations.

By gaining a comprehensive understanding of their organizational frameworks, various departments, and overarching business objectives, you will effectively align MediaRadar's suite of products to support their success.

Key Responsibilities:
Account Management:
- Oversee account health and promote broader solution adoption across the organization.
- Analyze account penetration and mobilize sales and customer success teams to enhance awareness and usage.
- Collaborate with internal Customer Success and Support teams to promptly address and resolve client issues.
- Work alongside Finance and Revenue Operations to ensure accurate invoicing and timely payments.

- Partner with the Sales team to facilitate smooth onboarding for new clients and identify cross-selling opportunities within your existing accounts.

- Influence our product development by relaying client feedback to our Commercial leaders and Product teams.

Retention and Growth:
- Drive client retention and sustainable long-term growth within your portfolio.
- Strategically plan and manage renewal activities and pricing adjustments to meet or exceed growth targets.
- Develop persuasive business proposals and negotiate commercial terms.
- Collaborate with Marketing and Customer Success on targeted Account-Based Marketing (ABM) and user outreach initiatives.
- Document client engagement activities and proactively manage your renewal pipeline.
Industry Insights:
- Stay informed about developments in the media industry and enhancements to our products to effectively communicate value propositions to clients.
- Share industry insights with the broader commercial team.
Qualifications:
- 6-10+ years of experience in account management within an Enterprise SaaS environment or equivalent experience managing account strategies for Fortune 50 clients.
- Proven track record of establishing and nurturing senior-level client relationships (CMO, CEO, SVP, etc.) and being recognized as a trusted advisor.
- Excellent communication and presentation skills, with a structured approach to planning and execution.
- Experience managing a portfolio valued at $5M+ and leading commercial negotiations.

While we have outlined certain minimum qualifications for this role, we encourage candidates with diverse experiences and backgrounds to apply, as they can bring valuable perspectives to our team.

Benefits:
In addition to opportunities for career advancement, training, and a healthy work-life balance, MediaRadar offers a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible Paid Time Off
- Commuter Benefits
- Gym Discounts
- Summer Fridays

At MediaRadar, we promote a culture of hard work, enjoyment, and strong peer relationships. We are dedicated to fostering a diverse, inclusive, and welcoming environment for all employees, embodying our core values daily.

Our inclusive culture encourages respect, equality, and opportunity at every level, reflecting our commitment to teamwork and collaboration. We value the diverse voices within our team, nurturing curiosity and ensuring that everyone's opinions are heard. We are proud to be an equal opportunity employer.

This is a full-time exempt position with a competitive salary range, plus benefits. A final compensation offer will be based on the candidate's location, skill level, experience, and the company's pay equity.

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