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Job Overview
As a Client Relationship Manager at Publicis Worldwide, you will collaborate closely with account leaders and agency teams to contribute to strategic planning, creative development, and the execution of integrated marketing campaigns.
You will be an integral part of our team, working alongside various Publicis Groupe creative agencies and partners to deliver exceptional results for our clients.
The Client Relationship Manager supports the Account Supervisor and acts as a liaison between the client and the agency, overseeing the daily operations of the account.
Your role will involve building and nurturing both internal and external relationships, fostering trust, and enhancing team dynamics. You should possess a strong desire to learn and grow professionally, coupled with a positive, proactive attitude towards all tasks, regardless of their size.
Organization is key, and you should be prepared to go above and beyond to ensure we present our best work to clients and partner agencies.
While prior experience in retail is not essential, a genuine enthusiasm for thriving in a fast-paced retail environment is crucial.
Key Responsibilities:
- Exhibit strong organizational skills and meticulous attention to detail.
- Effectively manage multiple projects under tight deadlines within a dynamic environment, coordinating with cross-functional teams and discussing priorities with management regularly.
- Identify and escalate issues as necessary.
- Possess some experience in broadcast, digital, and/or social media production; a willingness to learn and excel in these areas is essential.
- Oversee client production budgets and collaborate with finance and IP on project billing and reconciliation.
- Demonstrate eagerness to learn about brand strategy, evaluate work, and provide constructive direction to internal teams.
- Adopt a problem-solving mindset.
- Stay informed about relevant activities from competitors and related categories.
- Exhibit strong oral and written communication skills.
- Address day-to-day client inquiries regarding ongoing project development and quality assurance.
- Showcase excellent interpersonal skills and the ability to inspire others.
- Maintain high-level proficiency in computer and software applications, particularly MS Excel and PowerPoint.
