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Client Relationship Manager
2 months ago
We are seeking a highly skilled Account Associate to join our Client Engagement team at Third Bridge. As an Account Associate, you will play a crucial role in driving the growth of our business by managing and enhancing our existing client accounts.
Key Responsibilities- Partner with the Account Manager to align engagement efforts to maximize revenue and work to achieve renewal objectives.
- Identify approaches that address the client's challenges by leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.
- Identify areas of opportunity and work closely with all parties to expand the client relationship - working closely with our Connections team will be key in this.
- Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics.
- Identify root causes of client issues and suggest the best possible solutions to ensure issues can be eliminated.
- Be the voice of the client, and organize, analyze, and share market feedback with the product and marketing organizations to assist in future roadmap features and product development.
- Build, develop, and manage relationships with client users and key stakeholders within your region, ensuring they are successful in the utilization of their Third Bridge subscription; resulting in client satisfaction, retention, and growth.
- Introduce TB services and capabilities to new client users to ensure fast adoption and product stickiness from the outset of a client's Third bridge relationship.
- Consistently communicate and demonstrate value to end users, key stakeholders, and decision-makers across and in accordance with the client lifecycle.
- Advocate internally for your clients, particularly for feature improvements that meaningfully solve for repeat use cases.
- Strategic mindset with an ability to build a long-term vision with short-term execution plans.
- Strong organizational skills.
- Highly performance-driven with an understanding of how to directly impact revenue growth.
- Client-centric attitude, and excellent communication and interpersonal skills.
- Ability to consult with customers to develop and implement an effective outreach strategy that maximizes the value delivered by Third Bridge's products and services.
