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Nutrition Support Center Representative

2 months ago

Largo, Florida, United States HealthTrust Supply Chain Full time

Position Overview

Introduction

Are you seeking a workplace that champions diversity and inclusivity? We invite you to explore the opportunity for a Part-Time Nutrition Support Center Representative with HealthTrust Supply Chain and discover the true essence of being part of the HCA Healthcare family.

Benefits

HealthTrust Supply Chain provides a comprehensive rewards package designed to support the health, life, career, and retirement of our employees. The benefits include:

  • Extensive medical coverage that encompasses many common services at minimal or no cost. Plans feature prescription drug and behavioral health coverage, along with complimentary telemedicine services and AirMed medical transportation.
  • Additional options for dental and vision coverage, life and disability insurance, flexible spending accounts, supplemental health protection plans (such as accident and critical illness), auto and home insurance, identity theft protection, legal assistance, long-term care coverage, relocation support, pet insurance, and more.
  • Complimentary counseling services and resources for emotional, physical, and financial wellness.
  • 401(k) Plan with a 100% match on 3% to 9% of pay based on tenure.
  • Employee Stock Purchase Plan offering a 10% discount on HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for childcare, eldercare, pet care, home and auto repairs, event planning, and more.
  • Consumer discounts through Abenity and other programs.
  • Retirement readiness assistance, rollover services, and preferred banking partnerships.
  • Education assistance including tuition support, student loan assistance, certification support, and scholarships for dependents.
  • Colleague recognition initiatives.
  • Time Away From Work Program, encompassing paid time off, paid family leave, short- and long-term disability coverage, and leaves of absence.
  • Employee Health Assistance Fund providing free employee-only coverage to eligible full-time and part-time staff based on income.

Note: Eligibility for benefits may vary by location.

We are in search of a Nutrition Support Center Representative to ensure that we maintain high-quality, efficient care for all patients. If you are passionate about patient care, we encourage you to consider this opportunity.

Role Summary and Qualifications

The Culinary Call Center acts as the primary liaison for patients, family members, and nursing staff who wish to submit requests and preferences regarding food, beverages, and meal services, as well as those looking to address foodservice-related issues. The Nutrition Support Center Representative is responsible for delivering exceptional customer service and ensuring patient satisfaction. This role involves answering calls, processing meal requests, and entering necessary information into the Computrition Nutrition Care Management system (NCM). Building rapport with customers is essential to promote outstanding service and to resolve issues with empathy and urgency while ensuring timely follow-up.

Key Responsibilities:

  • Respond to calls in a centralized call center for patient foodservice, ensuring appropriate and timely processing of food and beverage requests.
  • Complete assigned tasks that align with the needs of patients and adhere to company and regulatory standards.
  • Ensure timely and accurate processing of all meal orders, tray tickets, and diet office reports.
  • Identify, troubleshoot, and resolve customer issues promptly.
  • Inform the Manager or on-duty lead of any unresolved issues and seek assistance as needed.
  • Exhibit service excellence principles in all interactions with patients, family members, and caregivers, ensuring patient safety, dignity, and privacy.
  • Maintain strict confidentiality regarding patient information in accordance with policies and procedures.
  • Establish and maintain rapport through effective communication and timely follow-up with customers, colleagues, management, and external agencies.
  • Generate monthly meal count reports for management and enter data for month-end reporting.
  • Demonstrate personal accountability for professional growth.
  • Perform additional duties as assigned.
  • Adhere to the Code of Conduct and Mission and Value Statement.

Qualifications:

  • High School Diploma or equivalent (GED) is required.
  • Associate Degree or higher in a related field is preferred.
  • Experience in hospital foodservice is required, with 2-3 years in diet office or customer service roles.
  • Previous experience in healthcare patient foodservice and/or call center environments is preferred.
  • Knowledge of modified diets, foodservice operations, and culinary terminology is preferred.
  • Proficiency in computer systems related to food service, including Diet Office and/or Call Center processes, is preferred.
  • Availability to work Part-Time is required.

HealthTrust Supply Chain plays a vital role in HCA Healthcare's strategy, focusing on enhancing performance and reducing costs by integrating non-clinical and administrative functions. We implement and monitor cost-efficient initiatives and programs for HCA Healthcare, allowing medical professionals to concentrate on our primary mission: patient care.

HCA Healthcare has been recognized multiple times as one of the World's Most Ethical Companies by the Ethisphere Institute. In recent years, HCA Healthcare has invested significantly in charitable care, uninsured discounts, and other uncompensated expenses.

Across HCA Healthcare's extensive network, our nurses and colleagues positively impact patients, communities, and the healthcare landscape. Together, we elevate our purpose to provide a healthier tomorrow.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.