Desktop Support Specialist
5 days ago
**Job Summary**
We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Largo, Florida. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their workstations are running smoothly and efficiently.
Key Responsibilities:
- Provide workstation software break-fix support to clients
- Perform IMAC (Install, Move, Add, and Change) tasks, including PC installation, moves, adds, and changes
- Load images on workstations
- Recover and dispose of assets in a secure manner
- Tag and track assets
- Provide printer support and maintenance
- Offer support at the Client Center (Tech Bar)
- Update IT Service Management systems
- Perform other client support duties as needed to maintain workstation operations and customer satisfaction
Requirements:
- Previous experience in desktop support is desired, but training will be provided for new hires
- Knowledge of PC imaging and deployment
- Experience with change management and incident management
- Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certified Dell Technician
- Expertise in inventory control and management
What We Offer:
- A dynamic and virtue-centered work environment
- Ongoing learning and development opportunities
- A competitive salary and benefits package
- The opportunity to work with a talented team of professionals
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