Client Support Specialist

2 weeks ago


South Bend, Indiana, United States Alick's Home Medical Equipment Full time

Client Support Specialist

Overview of Role

This position is integral to the operations of Alick's Home Medical Equipment, focusing on delivering exceptional customer service.

Key Responsibilities

  1. Act as a welcoming presence for all individuals interacting with the company, whether in person or via phone.
  2. Possess a comprehensive understanding of home medical products and services, enabling effective communication and demonstration to clients.
  3. Utilize computer systems for order processing and maintain proficiency in understanding insurance resources and reimbursement processes.
  4. Engage with the communication systems in a courteous and professional manner.
  5. Collaborate with service technicians and team members to ensure prompt and efficient customer service.
  6. Advocate for customers, being mindful of service capabilities and limitations.

This role requires a commitment to excellence in customer interactions and a thorough knowledge of the home medical field.



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