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Client Support Specialist

2 months ago


South Bend, Indiana, United States Alick's Home Medical Equipment Full time

Customer Service Representative

Overview of Role

This position is focused on providing exceptional support and service to customers in the home medical equipment sector.

Key Responsibilities

  1. Act as a welcoming point of contact for all individuals reaching out to the company, whether in person or via phone.
  2. Maintain a comprehensive understanding of various home medical products and services to effectively assist customers.
  3. Demonstrate proficiency in order processing and utilize computer systems efficiently.
  4. Engage with customers using a professional and courteous tone, both over the phone and through internal communication systems.
  5. Collaborate with technical staff and other departments to ensure timely and effective service delivery.
  6. Advocate for customer needs while being mindful of service capabilities and limitations.

This role is vital in ensuring that customers receive the highest level of service and support for their home medical needs.