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Client Relations Specialist

2 months ago

South Bend, Indiana, United States Heart to Heart Hospice Full time

Position Overview:

As a Client Relations Specialist at Heart to Heart Hospice, you will play a pivotal role in fostering a patient-centered approach within the healthcare ecosystem, particularly in collaboration with healthcare facilities and hospitals.

Key Responsibilities:

  1. Facilitate seamless coordination of care among healthcare professionals to ensure optimal patient outcomes.
  2. Oversee the ordering, delivery, and maintenance of Durable Medical Equipment (DME), ensuring that patients and their families receive comprehensive training on its use.
  3. Engage in regular communication with patients and their families, addressing their needs and ensuring that Heart to Heart Hospice consistently delivers exceptional service.
  4. Identify and resolve any issues or dissatisfaction expressed by patients or family members, effectively communicating with the clinical team and management as necessary.
  5. Organize and conduct educational sessions or in-services for family members and healthcare facilities to enhance understanding and support.

Qualifications:

To be successful in this role, candidates should possess:

  • A diploma, associate, or bachelor’s degree from an accredited school of vocational nursing.
  • A current state license as a Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) is preferred.
  • A valid driver’s license and car insurance.
  • A minimum of two years of experience as an LVN or LPN in a clinical care environment, with a preference for hospice or home health experience.
  • Strong background in customer service is highly desirable.

Employee Benefits:

Heart to Heart Hospice offers a comprehensive benefits package for full-time employees, including:

  • Competitive salary.
  • Medical, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) plan with employer matching up to 4%.
  • Tuition reimbursement opportunities.
  • Company vehicle for eligible employees.
  • Mileage reimbursement.

About Heart to Heart Hospice:

At Heart to Heart Hospice, we are dedicated to enhancing the quality of life for patients with life-limiting illnesses and their families. Our compassionate team is committed to providing exceptional care during challenging times, making a meaningful difference in the lives of those we serve.

We are an equal opportunity employer, committed to creating a diverse and inclusive workplace.

This is a full-time position.